Director of Care Coordination Services
3 days ago
The Director of Case Management leads and manages the day-to-day operations of utilization, clinical resource and case management departments and focuses on the continuum of care for the patient population.
Key Responsibilities:
- Develops case management programs that allow the hospital(s) to meet clinical resource management goals as well as third party and regulatory standards.
- Manages and educates staff at all levels about effective clinical resource management. Provides formal and informal programs.
- Maintains effective working relationships and effectively communicates the goals and objectives of the program to the medical staff, department staff, and others within and outside the hospital.
- Evaluates the effectiveness of existing clinical protocols and pathways and makes recommendations for new ones.
- Promotes organizational mission statement and goals and empowers staff and peers to achieve outstanding performance.
- Effectively reports departmental activities, goals, and measures of success.
- Works effectively with MCO staff and leadership to decrease denials or downgrades in reimbursement.
- Maintains department standards for regulatory and accreditation purposes.
- Actively seeks to resolve those issues brought forward by medical staff that have an adverse effect on patient outcomes.
- Analyzes the issues for cost/benefit in terms of improving clinical and financial outcomes.
- Prioritizes and recommends effective approaches that will improve clinical and financial outcomes in the hospital.
- Serves as the primary liaison between Case Management and the hospital Quality Committee.
- Recommends plans of care for high profile DRGs that incorporate effective Case Management strategies.
- 5+ years experience in a health care facility
- At least 2+ years Nursing Management experience in an acute care setting required
- Hospital Case Management experience required
- Managed Care Organization (MCO) experience preferred
Master's Degree in Nursing or a related healthcare field required
Certifications/Licensures:- Registered Nurse License required
- Certified Case Manager (CCM) a plus, not required
- Healthcare Quality of Utilization Review (HQUR) a plus, not required
- Advanced communication and interpersonal skills
- Analytical and quantitative analysis skills
- Ability to lead a complex department to reach and exceed goals
- Ability to work with other departments
- Knowledge of Managed care trends, Medicare and Medicaid regulations
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