Director of Care Coordination Services

3 days ago


Santa Clara, California, United States The National Coalition of Healthcare Recruiters Full time
Job Summary:

The Director of Case Management leads and manages the day-to-day operations of utilization, clinical resource and case management departments and focuses on the continuum of care for the patient population.

Key Responsibilities:

  • Develops case management programs that allow the hospital(s) to meet clinical resource management goals as well as third party and regulatory standards.
  • Manages and educates staff at all levels about effective clinical resource management. Provides formal and informal programs.
  • Maintains effective working relationships and effectively communicates the goals and objectives of the program to the medical staff, department staff, and others within and outside the hospital.
  • Evaluates the effectiveness of existing clinical protocols and pathways and makes recommendations for new ones.
  • Promotes organizational mission statement and goals and empowers staff and peers to achieve outstanding performance.
  • Effectively reports departmental activities, goals, and measures of success.
  • Works effectively with MCO staff and leadership to decrease denials or downgrades in reimbursement.
  • Maintains department standards for regulatory and accreditation purposes.
  • Actively seeks to resolve those issues brought forward by medical staff that have an adverse effect on patient outcomes.
  • Analyzes the issues for cost/benefit in terms of improving clinical and financial outcomes.
  • Prioritizes and recommends effective approaches that will improve clinical and financial outcomes in the hospital.
  • Serves as the primary liaison between Case Management and the hospital Quality Committee.
  • Recommends plans of care for high profile DRGs that incorporate effective Case Management strategies.
Requirements:
  • 5+ years experience in a health care facility
  • At least 2+ years Nursing Management experience in an acute care setting required
  • Hospital Case Management experience required
  • Managed Care Organization (MCO) experience preferred
Education:

Master's Degree in Nursing or a related healthcare field required

Certifications/Licensures:
  • Registered Nurse License required
  • Certified Case Manager (CCM) a plus, not required
  • Healthcare Quality of Utilization Review (HQUR) a plus, not required
Special Skills:
  • Advanced communication and interpersonal skills
  • Analytical and quantitative analysis skills
  • Ability to lead a complex department to reach and exceed goals
  • Ability to work with other departments
  • Knowledge of Managed care trends, Medicare and Medicaid regulations

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