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Executive Director of Operations

2 months ago

Santa Clara, California, United States Resiliency Full time
Job Description:

We're seeking a highly skilled Executive Director of Operations to join our team at Resiliency. As a key stakeholder, you will play a crucial role in ensuring customer satisfaction, leading company guidelines and processes, and driving company profitability.

The successful candidate will:

  • Work closely with the Distribution Manager, Warehouse, and Service teams to ensure seamless daily operations and hold departments and staff accountable.
  • Ensure all branch departments work together as a cohesive unit.
  • Identify customer issues quickly and respond promptly with effective communication and/or corrective action with operations and Key Account Managers.
  • Coordinate the execution of field pricing changes and other strategic projects.
  • Coordinate new account execution and assist with client management and retention.
  • Collaborate with other departments to improve all business processes, efficiencies, and best practices.
  • Champion a safety-focused work environment for all operations.
  • Carry out all leadership responsibilities in accordance with the organization's policies and applicable laws.

We are looking for candidates who:

  • Have 5 years of combined management experience, preferably within the distribution industry.
  • Hold a valid driver's license and have an acceptable driving record.
  • Can obtain security clearance for customer locations.
  • Are effective communicators and collaborators with a passion for developing talent through coaching and accountability.
  • Can demonstrate urgency and problem-solving skills with a dedication to customer service and associate accountability.
  • Have the ability to learn and work within database inventory management software, route scheduling software, and Microsoft Outlook, Excel, and Word.
  • Can lift, push, and pull 50 lbs and perform work in outside weather conditions.
Key Responsibilities:
  • Function as the in-unit leader for multiple accounts and/or contracts within a defined geography.
  • Single point of contact and/or client liaison in support of a multi-site.
  • Monitor operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.
  • Develop business plans and budgets with each account GM that support the System and District goals.
  • Review and analyze financial statements and data and other financial information to ensure attainment of financial goals for the client.
  • Central point of contact for client liaison, promoting a solid business partnership, and assisting in contract negotiations for the system.
  • Maintain quality and company standards, reviewing and maintaining reports to ensure compliance with federal, state, and local regulations and System Client(s) policies and procedures.
  • Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling, promoting and supporting workplace diversity initiatives.
  • Provide strategic leadership to the respective units within the system to maintain client satisfaction and retention.