Client Liaison

1 month ago

New York, New York, United States Apparatus Studio Full time
About the Role

The Client Manager is a key member of our sales team, responsible for building and maintaining strong relationships with interior designers, architects, and other industry professionals in a specific territory. This role requires a deep understanding of our products and brand story, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Develop and maintain a deep knowledge of our product line and brand story to effectively engage with clients and drive sales.
  • Manage client orders efficiently through the sales process, utilizing Salesforce to quote, invoice, bill, and ship orders.
  • Execute approved brand activities to grow business in the territory, including follow-ups, thank you notes, re-engagement correspondence, micro-events, and studio visits.
  • Represent APPARATUS with elevated presentations for clients, exploring all client needs and possible APPARATUS solutions.
  • Provide consistently positive and engaging client experiences through accurate information, timely responses, and warmth in communication.
  • Utilize reporting to manage the book of business, recognize areas of opportunity, and partner with leadership to create and deploy outreach strategies to optimize sales in the territory.
  • Manage client expectations effectively by building an understanding of cross-functional processes and structures and what is possible and not possible.
  • Perform to established KPIs through company-directed tasks and activities to achieve goals.
Requirements
  • 3-6 years of elevated sales experience in a similar client-facing role in the interior design industry or with luxury products.
  • Proven ability to develop and maintain ongoing client relationships.
  • Knowledge and interest in contemporary design.
  • Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.
  • Proven ability in a high-paced environment that values consistency, efficiency, and excellence.
Work Schedule
  • Full-time gallery hours.
  • Longer hours and weekend availability as needed.
  • Travel as needed.
Performance Review and Check-Ins Schedule
  • Regular check-ins.
  • Annual performance review.

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our New York Gallery. Must be legally authorized to work in the U.S. without sponsorship.

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