Order Intake Specialist
4 weeks ago
We are seeking a highly organized and customer-focused Order Intake Specialist to join our team at Warrior Service Company. As an Order Intake Specialist, you will be responsible for coordinating the scheduling of work orders, ensuring efficient service delivery, and providing exceptional customer service to our clients.
Key Responsibilities- Make initial contact with new clients to confirm their information and schedule appointments
- Contact clients with emergency orders within 4 hours and schedule the home visit/delivery within 8 hours
- Answer calls and address customer inquiries, transferring them to the relevant department as needed
- Provide courteous customer service to clients and VA officials in person, over the phone, or via email
- Promptly resolve customer complaints, concerns, and inquiries and record them in the complaint log
- Record adequate notes in the Salesforce Customer Relationship Management platform and set reminder notifications for follow-ups
- Schedule technicians directly and indirectly according to client specifications and requests
- Arrange for necessary repairs to restore service and comfort to clients
- Communicate and relay information from technicians in the field to clients in real-time
- Prepare and monitor daily work lists
- Create work orders through our software and monitor them through to completion
- Take incoming calls from clients and technicians in the field, documenting service repair completion details
- Monitor electronic mailboxes for new service calls, requests for updates, and system-generated messages
- Operate in multiple software applications both internal and client-driven
- Build and maintain strong, long-lasting client relationships
- Call clients with completed service appointments to conduct a Patient Survey for Quality Assurance
- Communicate with technicians/drivers to resolve any scheduling or home delivery concerns
- Respond effectively to customers rejecting their orders, determining the reason, and offering possible alternatives
- Prepare reports and correspondence as instructed by the supervisor
- Process and provide adequate responses to daily emails to the main order intake and assigned work email
- 2-3 years of call center experience
- 2-3 years of order intake experience with customer service
- 2-3 years of high volume scheduling experience
- 2-3 years of administration/data entry
- 2-3 years of heavy inbound/outbound phone and email inquiries requiring clear, professional communication with both veterans and team members
- 2-3 years of work experience managing both proactive scheduling and communication
This is an in-person role working in an office environment in Palm Springs, FL. The work schedule is Monday-Friday, 11am-8pm, with a competitive hourly rate of $22.00. Benefits include 401(k), 401(k) matching, dental insurance, health insurance, paid time off, parental leave, and vision insurance.
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