IT Services Support Specialist

1 week ago


Roanoke, Virginia, United States Solera Holdings, LLC. Full time

Position Overview:

We are seeking a skilled IT Business Services Specialist to provide exceptional support in a corporate setting. The ideal candidate will possess a strong background in both macOS and Windows environments, along with a proven ability to troubleshoot complex issues.

Key Responsibilities:

  • Provide support for macOS and iOS systems, ensuring optimal performance in a corporate context.
  • Deliver expert assistance for Windows 10/11 environments, leveraging over 5 years of experience.
  • Utilize advanced troubleshooting skills to resolve technical challenges efficiently.
  • Administer Office 365 applications, including Intune, Entra ID, SharePoint, and Exchange, with a solid understanding of their functionalities.
  • Manage user accounts and permissions through Active Directory or similar platforms.
  • Demonstrate creative problem-solving abilities and resourcefulness in addressing IT challenges.
  • Communicate effectively with team members and stakeholders, both verbally and in writing.
  • Maintain thorough documentation of support activities and solutions.
  • Familiarity with the complete Office 365 suite is essential.
  • Facilitate virtual meetings using platforms such as Zoom and Microsoft Teams.
  • Experience with ticketing systems like Jira or ServiceNow, ensuring adherence to SLAs and KPIs.
  • Must be local to the area, with the flexibility to travel as needed.
  • Prioritize tasks based on urgency and impact on business operations.

Preferred Qualifications:

  • Experience with asset management tools and processes.
  • Background in supporting senior executives, including Senior VP levels and above.
  • Proficiency in troubleshooting Wi-Fi and LAN connectivity issues.
  • Familiarity with ISO audit preparation and compliance processes.
  • Collaborative experience working across various departments.
  • Experience engaging with third-party vendors for IT support.


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