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Customer Service Coordinator

2 months ago

Houston, Minnesota, United States FleetPride Full time
FleetPride Customer Service Representative

FleetPride is a leading distributor of heavy-duty truck and trailer parts in the U.S., with a team of experts dedicated to providing exceptional service to our customers. We are seeking a highly skilled Customer Service Representative to join our team.

Key Responsibilities:
  • Assist with organizing equipment services and repairs, and scheduling technicians to cover workload demands.
  • Work with a team of fleet service technicians to ensure seamless communication and coordination.
  • Maintain accurate records and update fleet service coordinators and service writers on the status of work completed.
  • Adhere to safety policies and company procedures regarding work habits and driving behavior.
  • Process technician repair orders for billing in a timely manner.
  • Support sales team with outside revenue opportunities and follow up with customers to locate additional service and repair opportunities.
  • Build technician schedules for work daily and prepare equipment repair estimates as needed.
  • Respond to internal inquiries in a timely manner and complete required paperwork on time.
  • Participate in on-call or after-hours coverage as needed and maintain a clean and organized work area.
Requirements:
  • Must be detail-oriented and possess excellent communication skills.
  • Ability to multitask and support the fast-paced demands of our business.
  • Exceptional customer service skills and working knowledge of Microsoft Office applications.
  • Strong work ethic and drive to achieve established goals, with a focus on supporting sales initiatives to achieve target goals and growth objectives.

FleetPride is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.