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Guest Services Representative
2 months ago
The Guest Services Agent is a key member of the Hampton Inn Naples team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities- Guest Service: Greet and welcome guests, respond to inquiries, and resolve issues in a timely and professional manner.
- Front Desk Operations: Manage the front desk, including check-in, check-out, and room assignments.
- Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
- Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a courteous and professional manner.
- Teamwork: Collaborate with other departments to ensure guest satisfaction and hotel efficiency.
- Education: High school diploma or equivalent required.
- Experience: Previous experience in a hotel or customer service role preferred.
- Skills: Excellent communication and problem-solving skills, ability to multitask, and a warm and friendly demeanor.
- Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move objects as needed.
As a Guest Services Agent at Hampton Inn Naples, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to guests from around the world. We offer a competitive salary, benefits package, and opportunities for career growth and development.
