Guest Service Representative
1 month ago
We are seeking a highly skilled Guest Service Representative to join our team at Courtyard Detroit Downtown. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
- Secure payment and verify billing information.
- Activate and file room keys, process guest requests, and relay messages.
- Print contingency lists and maintain accurate records of guest information.
- Identify and explain room features to guests, provide directions and information about property amenities and services.
- Follow up on outstanding requests or problems from the previous day and resolve them.
- Run and review daily reports and logs, complete designated cashier and closing reports.
- Accept and record wake-up call requests and deliver them to the appropriate department.
- Count bank at the beginning and end of shift, secure bank, and process all payment types.
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain a high level of accuracy.
- Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
- Ability to stand, sit, or walk for extended periods, move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing a work environment that is respectful, supportive, and empowering for all employees.
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Guest Service Representative
2 weeks ago
Detroit, Michigan, United States Marriott International Inc Full timeJob SummaryAs a Guest Service Representative with Marriott International, you will be responsible for providing exceptional customer service to our guests. This includes organizing and confirming guest check-ins and check-outs, processing room reservations and requests, and ensuring that all guest needs are met. You will also be responsible for handling...
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Guest Service Representative
1 month ago
Detroit, Michigan, United States Marriott Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Courtyard. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs,...
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Guest Service Representative
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Detroit, Michigan, United States Marriott Full timeJob SummaryWe are seeking a highly organized and detail-oriented Guest Service Representative to join our team at Courtyard Detroit Downtown. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesOrganize and confirm guest...
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Guest Service Representative
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