Hotel Service Representative
2 weeks ago
We are seeking a highly organized and detail-oriented Guest Service Associate to join our team at Courtyard Detroit Downtown. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities- Organize and confirm guest check-ins, check-outs, room reservations, requests, changes, and cancellations.
- Secure payment, verify and adjust billing, and activate and file room keys.
- Process all guest requests and relay messages, and print contingency lists for emergency situations.
- Identify and explain room features to guests, and supply directions and information regarding property amenities, services, and hours of operation.
- Follow up on outstanding requests or problems from the previous day and resolve them.
- Run and review daily reports/logs, and complete designated cashier and closing reports in the computer system.
- Accept and record wake-up call requests and deliver them to the appropriate department.
- Count bank at the beginning and end of shift, and secure bank.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, and provide change.
- Notify Loss Prevention/Security of any guest reports of theft.
- Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
- Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.
- Protect company assets, and welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs, and assist individuals with disabilities.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Comply with quality assurance expectations and standards.
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
We are passionate about better serving the needs of travelers everywhere, and we're looking for achievers who are passionate about providing a guest experience that goes above and beyond.
-
Hotel Guest Service Representative
1 week ago
Detroit, Michigan, United States MotorCity Casino Hotel Full timeProvide Exceptional Guest ServiceAs a Hotel Clerk at MotorCity Casino Hotel, you will be responsible for delivering exceptional guest service to our Club Metro Members. Your primary goal is to ensure that every guest feels valued and appreciated.Key Responsibilities: Communicate the benefits of the Players Club to guests Establish and maintain Club...
-
Hotel Housekeeping Attendant
1 month ago
Detroit, Michigan, United States The Fort Pontchartrain a Wyndham Hotel Full timeThe Fort Pontchartrain a Wyndham Hotel is seeking a detail-oriented Housekeeping Attendant to join our team. As a key member of our housekeeping team, you will be responsible for maintaining the cleanliness and organization of our guest rooms and public areas. Your attention to detail and commitment to excellence will ensure that our guests have a...
-
Hotel Housekeeping Attendant
2 months ago
Detroit, Michigan, United States The Fort Pontchartrain a Wyndham Hotel Full timeJob SummaryWe are seeking a detail-oriented and customer-focused Housekeeping Attendant to join our team at The Fort Pontchartrain a Wyndham Hotel. As a key member of our housekeeping team, you will be responsible for maintaining the cleanliness and organization of our guest rooms and public areas.Key ResponsibilitiesGuest Room Cleaning: Clean and prepare...
-
Guest Services Ambassador
4 weeks ago
Detroit, Michigan, United States Aparium Hotel Group Full timeJoin Our Team as a Guest Services AmbassadorWe are seeking a highly skilled and passionate Guest Services Ambassador to join our team at Aparium Hotel Group. As a Guest Services Ambassador, you will be the face of our hotel, responsible for delivering exceptional guest experiences that exceed our guests' expectations.About the RoleThe Guest Services...
-
Guest Service Representative
4 days ago
Detroit, Michigan, United States Marriott Full timeJob SummaryWe are seeking a skilled Guest Service Representative to join our team at Marriott. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs, room...
-
Front Desk Representative
2 weeks ago
Detroit, Michigan, United States Hollywood Casino at Greektown Full timeHotel Front Desk RepresentativeWe are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at Hollywood Casino at Greektown. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing the flow of communication, and ensuring a seamless check-in and check-out...
-
Hotel Operations Director
1 month ago
Detroit, Michigan, United States Aparium Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Hotel Operations to join our team at Aparium. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.Key...
-
Hotel Director of Sales
4 days ago
Detroit, Michigan, United States HORIZON HOSPITALITY (Hospitality Executive Search) Full timeJob DescriptionWe are seeking a talented and motivated Director of Sales for a full-service hotel in suburban Detroit, MI. This is a well-known hotel brand managed by one of the nation's leading hotel management companies. This growing hospitality management company is a leader in hotel development and has a detailed understanding as well as a successful...
-
Hotel Operations Manager
4 days ago
Detroit, Michigan, United States ROOST Detroit Full timeJob SummaryWe are seeking a highly motivated and organized Front Office Manager to join our team at ROOST Detroit. As a Front Office Manager, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesManage the front desk operations, including...
-
Pastry Cook
1 month ago
Detroit, Michigan, United States Shinola Hotel Full timePastry Prep Cook OpportunityChef Andrew Carmellini and The Shinola Hotel are seeking a dedicated Pastry Prep Cook to join a great family of restaurants located in the hotel, including San Morello, The Brakeman, Penny Red's and Mister Dips.The Shinola Hotel, featuring Detroit-inspired design with multiple food and beverage venues from NoHo Hospitality Group,...
-
Hotel Engineer IV
3 weeks ago
Detroit, Michigan, United States Marriott International, Inc Full timeJob SummaryWe are seeking a highly skilled Hotel Engineer IV to join our team at Marriott International, Inc. As a key member of our engineering team, you will be responsible for ensuring the smooth operation of our hotel's mechanical, electrical, and plumbing systems.Key ResponsibilitiesRespond to and resolve guest repair requests in a timely and...
-
Hotel Engineer IV
4 weeks ago
Detroit, Michigan, United States Marriott International, Inc Full timeJob Title: Hotel Engineer IVMarriott International, Inc is seeking a highly skilled Hotel Engineer IV to join our team. As a Hotel Engineer IV, you will be responsible for ensuring the smooth operation of our hotel's mechanical, electrical, and plumbing systems.Key Responsibilities:Perform routine inspections of the hotel's mechanical, electrical, and...
-
Front Desk Supervisor
4 weeks ago
Detroit, Michigan, United States Sonesta International Hotels Full timeJob DescriptionSonesta International Hotels is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for delivering exceptional customer service, managing front desk operations, and ensuring the smooth execution of hotel services.Key Responsibilities:Manage front desk operations,...
-
Bellman/Doorman - Guest Services Representative
2 weeks ago
Detroit, Michigan, United States Motor City Casino Full timeJob Summary:As a Bellman/Doorman at MotorCity Casino Hotel, you will provide exceptional guest service by greeting guests, assisting with luggage, and providing directions and recommendations. Key Responsibilities:Provide prompt and courteous service to guests.Assist guests with luggage and deliveries.Offer directions and escort guests throughout the...
-
Front Desk Representative
3 days ago
Detroit, Michigan, United States Hollywood Casino at Greektown Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Front Desk Representative to join our team at Hollywood Casino at Greektown. As a Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, handling administrative tasks, and ensuring a smooth and efficient check-in and check-out process.Key...
-
Front Desk Guest Service Representative
4 days ago
Detroit, Michigan, United States Motor City Casino Full timeJob Summary:As a Guest Service Agent Front Desk at MotorCity Casino Hotel, you will be responsible for providing exceptional customer service to all our guests. This includes managing guest check-in and check-out activities according to company policies and procedures. You will also perform additional responsibilities as assigned.Key Responsibilities:Provide...
-
Clinical Service Representative
1 week ago
Detroit, Michigan, United States Henry Ford Health System Full timeJob Summary:We are seeking a highly organized and detail-oriented Clinical Service Representative to join our team at Henry Ford Health System. As a Clinical Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key Responsibilities:Register patients and collect demographic...
-
Front Desk Representative
4 days ago
Detroit, Michigan, United States Hollywood Casino at Greektown Full timeKey Responsibilities:As a Front Desk Representative at Hollywood Casino at Greektown, you will be responsible for providing exceptional customer service to our guests. This includes registering and processing guests promptly upon arrival and departure, ensuring guest satisfaction by managing the flow of communication at and around the front desk, and...
-
Customer Service Representative
3 weeks ago
Detroit, Michigan, United States T & Associates Full timeCustomer Service Representative OpportunityWe're seeking a highly motivated and enthusiastic Customer Service Representative to provide exceptional customer experiences from the comfort of their own home. If you're passionate about interacting with people and seeking a career with opportunities for growth in a positive and fast-paced environment, we'd love...
-
Customer Service Representative
4 days ago
Detroit, Michigan, United States Stephen Diorio - State Farm Agent Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Stephen Diorio - State Farm Agent. As a Customer Service Representative, you will play a vital role in building strong relationships with customers, addressing their inquiries, and assisting with insurance...