Customer Service Representative

3 weeks ago


Detroit, Michigan, United States Smashburger Full time
Be a Part of the Smashburger Team

At Smashburger, we're passionate about serving up more than just burgers - we're dedicated to providing an exceptional guest experience. As a Guest Service Expert, you'll be the face of our brand, ensuring every customer leaves smiling and craving their next Smashburger visit.

Key Responsibilities:
  • Create a warm and welcoming atmosphere that turns guests into regulars
  • Showcase your customer service superpowers and fix any "oh no" moments
  • Stay one step ahead to anticipate guests' needs before they even ask
  • Rock the headset and keep things running smoothly on the front lines
Requirements:
  • No experience necessary - we build better skills
  • Must successfully complete Smashburger training program
  • Must be 16 years old
  • Physical ability to stand for extended periods of time & to move and lift boxes of food/ supplies up to 25 lbs.
  • Show up on time to work variable hours/days, including nights, weekends, and holidays
  • Adhere to Smashburger uniform policy
What We Offer:
  • A close-knit team that values teamwork, personal growth, and having fun while hustling hard
  • A safe work environment by following all personal and food safety and security standards
  • The tools for you to learn, develop new skills, and advance your career

At Smashburger, we celebrate diversity and provide a fun and positive work environment. If you thrive in a fast-paced environment and believe "hospitality" is more than just a buzzword, we want you on our lineup. Apply now and let's craft an amazing journey together - one delicious burger at a time.



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