Luxury Sales Specialist III

2 weeks ago

Wayne, New Jersey, United States Coach Full time

Position Overview: The Sales Associate III plays a pivotal role in aligning with the organizational goals and making informed decisions that reflect the core values of the company.

Key Responsibilities:

  • Develops personalized sales and client engagement strategies in collaboration with management.
  • Addresses customer needs through innovative and proactive solutions.
  • Establishes credibility as a personal fashion consultant by sharing insights on current fashion trends.
  • Monitors local market dynamics that may influence business performance and aids in implementing localized sales strategies.
  • Creates positive customer experiences by presenting oneself in a polished and professional manner, adhering to the brand's style guidelines.
  • Consistently demonstrates the brand's selling and service standards.
  • Guides customer purchasing decisions with a blend of patience and assertiveness.
  • Takes responsibility for achieving personal and store performance metrics.
  • Adapts personal selling techniques to enhance overall store financial outcomes.
  • Exhibits confident, friendly, and genuine service skills in all customer interactions.
  • Engages customers by discussing product features and recommending complementary items tailored to their needs.
  • Effectively manages multiple customer interactions while maintaining service quality.
  • Follows up with customers to foster relationships and close sales.
  • Enhances product knowledge and stays updated on current collections.
  • Understands competitive landscape and utilizes this knowledge to strengthen sales and customer relationships.
  • Drives business growth through strategic sales initiatives, client engagement, and nurturing ongoing customer relationships.
  • Demonstrates sensitivity to customer cues and tailors approaches accordingly.
  • Builds enduring and loyal customer relationships.
  • Ensures completion of daily operational tasks without compromising service quality or brand standards.
  • Maintains store organization, including sales floor, stockroom, and visual merchandising, in accordance with brand standards.
  • Adheres to all retail policies and procedures, including those related to operations and loss prevention.
  • Utilizes company tools and technology to enhance relationship building and client engagement efforts.
  • Restocks inventory on the sales floor as necessary.
  • Processes shipments efficiently as required.

Additional Requirements:

  • Experience: 1-3 years of prior sales experience in a luxury retail environment is preferred. Must possess current knowledge of fashion trends and competitive market dynamics.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Familiarity with cash register systems and basic computer skills, including the ability to use mobile devices and the internet.
  • Physical Requirements: Ability to communicate effectively with customers and team members. Mobility to navigate the sales floor and stockroom to provide exceptional customer service. Ability to lift and carry items up to fifty pounds as needed.
  • Schedule: Flexibility to work varied hours to meet business needs, including evenings and weekends.

Company Overview: Coach is a global fashion house committed to quality craftsmanship and innovative design. As part of the Tapestry portfolio, we embrace a spirit of inclusivity and creativity, striving to redefine luxury for the modern consumer.

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