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Client Relations Specialist

2 months ago

Wayne, New Jersey, United States Saint-Gobain Full time

Client Relations Specialist

Position Overview

Role Summary

Saint-Gobain is recognized as a Global Top Employer.

Our team is seeking skilled individuals for the role of Client Relations Specialist.

Work Schedule: Monday to Friday, 8 AM - 5 PM

We provide a comprehensive benefits package including a Matching 401k, bonus opportunities, retirement plans, immediate benefits, tuition reimbursement, and much more.

Key Responsibilities:

  • Address product order inquiries from clients, sales representatives, and other internal or external stakeholders.
  • Act as the primary internal contact for regional clients.
  • Facilitate communication between the company's internal operations and clients, as well as sales representatives.
  • Handle a variety of tasks related to receiving, reviewing, processing, modifying, expediting, or canceling orders.
  • Adhere to company policies and procedures at the appropriate level.
  • Respond to inquiries and take necessary actions in accordance with standard operating procedures (SOPs) and work instructions.
  • Serve as a liaison among internal operations, sales representatives, clients, and branches.
  • Receive and assess complaints, taking appropriate actions to resolve them according to SOPs and work instructions.
  • Process orders in accordance with SOPs, work instructions, and/or specific directives from supervisors.
  • Generate special reports as required or directed.
  • Inform clients about pick-up schedules, revised shipping dates, pricing discrepancies, etc., following SOPs and work instructions.
  • Manage order cancellations.
  • Participate in the annual physical inventory as directed by supervisors.
  • Engage in self-development and assist in the training of others.
  • Perform other related duties as may be reasonably assigned in the course of business.
  • Exhibit safety awareness and adhere to safe work practices.
  • Maintain necessary records as required by SOPs and work instructions.
  • Understand all environmental policies and the significant environmental impact of job activities in accordance with the ISO 14001 standard.

Required Qualifications:

  • Bachelor's degree in business or a related field preferred, or at least 3 years of equivalent work experience.
  • Strong organizational skills.
  • Excellent communication skills, including telephone, written, and verbal.
  • Exceptional mathematical skills necessary to meet departmental requirements.
  • Proficient in computer applications, including Excel and Word, to fulfill position requirements.
  • Self-motivated and capable of making independent decisions.

Company Overview:

Our commitment to fostering a Great Place to Work is unwavering. We encourage and support our employees to engage through participation in various committees and teams. These teams help build relationships among employees, bringing together individuals from different shifts, departments, and career levels, promoting a culture of unity and pride. In an environment characterized by listening, caring, developing, appreciating, and inspiring, the Saint-Gobain Wayne Plant truly embodies a Great Place to Work.

Saint-Gobain is an equal opportunity employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.