Customer Engagement Specialist

1 week ago


Wayne, New Jersey, United States MMG Full time
Job Overview

The Customer Engagement Specialist plays a vital role in our marketing and promotional initiatives, providing essential support to our team at the corporate level. At MMG, we focus on enhancing customer loyalty and acquiring new clients across diverse sectors, including home improvement, telecommunications, and renewable energy.

In this entry-level position, the Customer Engagement Specialist will leverage their enthusiasm and willingness to learn to assist the on-site marketing team with various tasks related to the execution of the company's comprehensive marketing strategy.

Key Responsibilities:

  • Implement marketing strategies and operational tasks in alignment with company standards.
  • Engage in product and service training sessions designed for marketing teams by management.
  • Deliver client presentation guidelines and standards to sales team members.
  • Address customer inquiries regarding featured products and services.
  • Acquire knowledge of the marketing and branding strategies for all new clients the company partners with, applying this knowledge to develop tailored marketing approaches.
  • Ensure exceptional customer service to enhance productivity and meet sales objectives.
  • Familiarize yourself with the marketing systems utilized for each client campaign.
  • Support the market manager with daily administrative tasks as needed.

In this role, you will represent our company, and we expect the utmost professionalism. A self-driven team player may be the ideal candidate we seek. Attributes such as teamwork, reliability, motivation, and ethics are crucial for all positions within our organization.

Qualifications:

  • Leadership experience with the ability to prioritize tasks and meet deadlines in a dynamic environment.
  • Strong analytical skills with an understanding of the Client Services team's impact on the organization.
  • Proactive and capable of working independently.
  • Excellent verbal and written communication skills.
  • Propose process enhancements while maintaining focus on client and control guidelines.

Preferred Qualifications:

  • High school diploma or equivalent; or at least six months of experience in customer service, marketing, or a related field.
  • Ability to effectively communicate information to customers, clients, and colleagues.
  • Basic mathematical and computer skills.
  • Good judgment in problem-solving and executing directives.
  • 1-2 years of relevant experience in marketing or customer service is preferred.
  • Outstanding written, verbal, and listening communication abilities.
  • Commitment to maintaining confidentiality and professionalism.
  • Aptitude for working in a multi-tasking environment.

We encourage individuals with experience in: Client Management, Client Relations, Client Acquisition, and Customer Support to consider this opportunity.



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