Customer Service Operations Manager

2 weeks ago

Jacksonville, Florida, United States GE Renewable Energy Power and Aviation Full time
Job Overview

The Customer Service Operations Manager is crucial in overseeing the complete order lifecycle, ensuring efficient fulfillment across all GE Renewable Energy Power and Aviation sectors. This role encompasses responsibilities such as order processing, thorough order oversight, swift resolution of issues and disputes, and guaranteeing timely delivery of orders. The position involves a diverse array of tasks, including transaction management, direct communication with clients, process optimization, data evaluation, material logistics, and supervising site operations or warehouse management.

The individual in this position plays a significant role in enhancing our team's capability to meet service expectations, maintain quality benchmarks, and achieve timely goals. Operating within established policy frameworks, this role requires a moderate level of autonomy and demands high operational judgment to effectively deliver desired results.

Key Responsibilities

Order Management
  • Oversee order management processes, ensuring accurate order intake and input into internal systems. Manage connections to customer portals and digital order processing platforms. May assist with forecasting, billing, and collection efforts.
    Act as the primary contact for customer inquiries and the resolution of complaints. Collaborate with operations to communicate commitments and order statuses to clients. Drive efficiency enhancements and cost-effective solutions to maximize customer satisfaction, leading the development of customer support strategies and serving as a point of contact for complex issue resolution.
  • Ensure order fulfillment by coordinating with the shop to address any delivery issues.
  • Manage a medium-sized team of professionals, including a team based in India.
  • Possess specialized knowledge within the operational function. Influence strategic development for the area of responsibility, including resource management and the formulation of standard work and business continuity policies.
  • Analyze internal and external business challenges and recommend best practices and tools to enhance products, processes, or services. Stay updated on industry trends that could inform the evolution of GE processes.
  • Utilize high-level judgment to make decisions and tackle complex operational, product management, manufacturing, technology, or engineering challenges. Assess the quality of information provided and engage stakeholders with pertinent questions. Propose innovative solutions to problems beyond established parameters and provide actionable recommendations.
  • May lead functional teams or projects with minimal resource requirements and complexity. Communicate intricate concepts and potentially influence others' perspectives on specific topics. Guide team members to consider alternative viewpoints.
Required Qualifications
  • Bachelor's degree from an accredited institution or a high school diploma/GED with a minimum of 9 years of experience in the aerospace sector in a customer service or support capacity.
  • At least 5 years of experience in the aerospace industry in a customer service or support role.
Desired Attributes
  • Demonstrated leadership abilities with a talent for inspiring and motivating a team.
  • Exceptional communication and interpersonal skills, capable of fostering strong relationships with clients and team members.
  • Proactive problem-solver with a strong focus on safety, quality, delivery, and cost management.
  • Experience in applying lean principles and continuous improvement methodologies.
  • Strong analytical capabilities, utilizing data to guide decisions and drive enhancements.
  • Resilient and adaptable, thriving in a fast-paced and dynamic environment.
  • Commitment to maintaining the highest standards of integrity and professionalism.
Additional Information

This role requires access to U.S. export-controlled information. Final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

GE offers a supportive work environment, opportunities for professional growth, challenging career paths, and competitive compensation. GE is an Equal Opportunities Employer, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

  • Customer Service Operations Manager

    2 weeks ago

    Jacksonville, Florida, United States GE Renewable Energy Power and Aviation Full time

    Job OverviewThe Customer Service Operations Manager is essential in overseeing the complete order process to guarantee efficient delivery for all GE Renewable Energy Power and Aviation products. This role includes responsibilities such as order entry, thorough order oversight, swift resolution of issues and disputes, and ensuring timely order delivery. The...

  • Customer Service Operations Manager

    1 week ago

    Jacksonville, Florida, United States GE Renewable Energy Power and Aviation Full time

    Job OverviewThe Customer Service Operations Manager is essential in overseeing the complete order process to guarantee efficient delivery for all GE Renewable Energy Power and Aviation products. This role includes responsibilities such as order entry, thorough order oversight, quick resolution of issues and disputes, and ensuring prompt order delivery. The...

  • Customer Service Operations Manager

    2 weeks ago

    Jacksonville, Florida, United States Canteen North America Full time

    Company Overview:Canteen North America is dedicated to enhancing workplace experiences through innovative food and service solutions. We specialize in creating tailored environments that promote employee satisfaction and engagement.Position Title: Customer Service Operations ManagerSalary: $60,000 - $70,000 per yearLocation: Jacksonville, FLIncentives:...

  • Lead Customer Service Supervisor

    2 weeks ago

    Jacksonville, Florida, United States Internal Revenue Service Full time

    Overview We invite you to explore a career opportunity with the Internal Revenue Service, where you can contribute to our mission of serving the public. Position Summary This role is designed for individuals with a passion for leadership and customer service. As a Lead Customer Service Supervisor, you will oversee a team dedicated to providing exceptional...

  • Customer Service Operations Specialist

    2 weeks ago

    Jacksonville, Florida, United States Acosta Group Full time

    POSITION SUMMARYThe Customer Service Operations Specialist is accountable for overseeing the customer service operations for designated product lines.KEY RESPONSIBILITIES+ Address order-related inquiries from external stakeholders with professionalism.+ Resolve challenges utilizing expertise, experience, and thorough investigation, while coordinating with...

  • Service Operations Manager

    6 days ago

    Jacksonville, Florida, United States Resolute Industrial, LLC Full time

    Job SummaryWe are seeking a highly skilled Service Operations Manager to lead our branch service team at Resolute Industrial, LLC. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our service technicians and ensuring that our customers receive exceptional service.Key ResponsibilitiesService...

  • Customer Service Representative/Operations Coordinator

    4 days ago

    Jacksonville, Florida, United States Vector Security and Vector Security Networks Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative/Operations Coordinator to join our team at Vector Security and Vector Security Networks. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service delivery.Key ResponsibilitiesSchedule...

  • Customer Service Manager

    1 week ago

    Jacksonville, Florida, United States Crawford & Company Full time

    Job SummaryAs a Customer Service Supervisor at Crawford & Company, you will be responsible for overseeing the work of our Customer Service team. This role requires strong leadership and communication skills, as well as the ability to analyze data and make informed decisions.Key ResponsibilitiesTeam Leadership: Supervise and mentor Customer Service staff to...

  • Customer Service Operations Leader

    2 weeks ago

    Jacksonville, Florida, United States J&W Heating and Air Full time

    About UsAt J&W Heating and Air + Plumbing, we pride ourselves on our commitment to excellence and customer satisfaction. Our reputation in Jacksonville speaks volumes, and we are continuously expanding our team with top-tier talent. When you become part of our organization, you’ll experience a culture that values your contributions and encourages your...

  • Sales Manager II

    5 days ago

    Jacksonville, Florida, United States Service Corporation International Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Manager II to join our team at Service Corporation International. As a Sales Manager II, you will be responsible for leading a team of sales professionals to achieve sales goals and objectives in the cemetery operations division.Key ResponsibilitiesStaff Management and Leadership: Meet and...

  • Customer Service Operations Leader

    2 weeks ago

    Jacksonville, Florida, United States J&W Heating and Air Full time

    About UsAt J&W Heating and Air + Plumbing, we pride ourselves on our commitment to excellence and customer satisfaction. Our reputation in Jacksonville speaks volumes, and we are dedicated to maintaining our high standards by hiring only the most qualified individuals. Here, you will discover a supportive environment that fosters growth and development,...

  • Customer Service Manager

    6 days ago

    Jacksonville, Florida, United States Chris Nickas - State Farm Agent Full time

    Job Description**About the Role**As a key member of our team at Chris Nickas - State Farm Agent, you will play a vital role in providing exceptional customer service and driving business growth. If you are a motivated and customer-focused individual with a passion for sales and marketing, we encourage you to apply for this exciting opportunity.Key...

  • Operations Manager

    6 days ago

    Jacksonville, Florida, United States Foxtrot Aviation Services Full time

    Job SummaryFoxtrot Aviation Services is seeking a highly motivated and experienced Operations Manager to lead our team in providing exceptional aviation services. As a key member of our team, you will be responsible for ensuring the reliable quality service, customer satisfaction, and team performance.Key ResponsibilitiesService Delivery: Lead daily...

  • Operations Manager

    2 days ago

    Jacksonville, Florida, United States Foxtrot Aviation Services Full time

    Job SummaryFoxtrot Aviation Services is seeking a highly skilled and experienced Operations Manager to lead our team in providing exceptional aviation services. As a key member of our team, you will be responsible for ensuring the reliable quality service, customer satisfaction, and team performance.Key ResponsibilitiesService Delivery: Lead daily operations...

  • Operations Manager

    2 days ago

    Jacksonville, Florida, United States Foxtrot Aviation Services Full time

    About the RoleFoxtrot Aviation Services is seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for leading our operations team to deliver exceptional service to our clients.Key ResponsibilitiesOperations Leadership: Lead and manage the operations team to ensure seamless delivery of...

  • HVAC Service Operations Manager

    2 weeks ago

    Jacksonville, Florida, United States Resolute Industrial, LLC Full time

    Job OverviewPosition Title: Service Manager – HVACAbout Resolute Industrial, LLCResolute Industrial specializes in providing temporary climate control, dehumidification, and power solutions. We offer a wide range of rental equipment, including portable air conditioning units, cooling towers, chillers, heaters, dehumidifiers, generators, and power...

  • HVAC Service Operations Manager

    1 week ago

    Jacksonville, Florida, United States Resolute Industrial, LLC Full time

    Job OverviewPosition Title: HVAC Service Operations ManagerCompany Overview:Resolute Industrial, LLC specializes in providing temporary climate control, heating, dehumidification, and power solutions. We offer a wide range of rental equipment, including portable air conditioning units, chillers, heaters, dehumidifiers, and generators, catering to HVAC rental...

  • HVAC Service Operations Manager

    1 week ago

    Jacksonville, Florida, United States Resolute Industrial, LLC Full time

    Job OverviewPosition Title: Service Manager – HVACAbout Resolute Industrial, LLCResolute Industrial specializes in providing temporary climate control, heating, dehumidification, and power solutions. We offer a wide range of rental equipment, including portable air conditioners, chillers, heaters, dehumidifiers, and generators, to meet HVAC rental...

  • Sales Manager II

    4 days ago

    Jacksonville, Florida, United States Service Corporation International Full time

    Job SummaryWe are seeking a highly skilled Sales Manager II to join our team at Service Corporation International. As a Sales Manager II, you will be responsible for leading a team of sales professionals to achieve sales goals and objectives.Key ResponsibilitiesStaff Management and LeadershipMeet and exceed established sales quotasEnsure that sales...

  • Senior Global Customer Service Manager

    2 weeks ago

    Jacksonville, Florida, United States RYAM Full time

    About RYAM RYAM stands as a premier entity in cellulose-based innovations, specializing in high purity cellulose specialties, a natural polymer widely utilized in filtration, food production, pharmaceuticals, and various industrial applications. The organization also produces goods for the paper and packaging sectors. With manufacturing facilities across the...