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Service Operations Manager
2 months ago
We are seeking a highly skilled Service Operations Manager to lead our branch service team at Resolute Industrial, LLC. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our service technicians and ensuring that our customers receive exceptional service.
Key Responsibilities- Service Operations Management
- Oversee the deployment of service processes and procedures within the branch
- Ensure that service technicians follow established procedures consistently
- Team Leadership
- Lead and manage a team of service technicians to ensure positive employee and customer satisfaction
- Execute service tech growth opportunities, service team accountability, and annual performance evaluations
- Customer Service
- Provide an exceptional customer experience that drives repeat business
- Communicate effectively with customers to understand their needs and preferences
- Branch Operations
- Work with employees to provide a safe and productive work environment
- Evaluate service tool needs, safety PPE needs, branch inventory, and ensure branch MRO are done correctly and to company guidelines
- Training and Development
- Ensure service technicians are properly trained to PM, test, and install rental equipment
- Develop and implement training programs to enhance service technician skills
- 2-5 years' experience in HVAC rental industry or similar experience required, preferably as a service manager
- Associates degree from an accredited vocational college preferred
- 2-year HVAC certificate and/or Universal Refrigeration Certificate or equivalent experience is preferred
- Minimum 1-3 year of supervisory experience
- Knowledge and use of Microsoft computer products or other comparable systems required, and experience with an MRP or Rental software package desired
- Must be a proven self-starter and able to work with minimal supervision
- Strong organizational skills are required for this position
- Candidate must be detail-oriented, willing to take ownership of tasks, possess a positive attitude, and exhibit professional written and verbal communication skills
- Must possess ability to lift/move equipment up to 50 lbs. using company safe lifting practices
- Must be able to pass a DOT physical and drug test to be able to drive company vehicles
- Must be able to pass a motor vehicle report test (MVR) and possess a valid driver's license
- Customer Service aptitude
- Mechanical aptitude
- Desire to learn
- Competitive hourly pay
- Quarterly bonus
- Health, Vision, and Dental Insurance
- Life Insurance
- 401k with company match
- Paid time off (vacation, sick, holidays)
- Career development
- Employee discount programs
