Customer Experience Representative

6 days ago

Maplewood, Minnesota, United States Joann Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities

  • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model to meet their needs, and engaging in friendly conversation about their projects.

  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner, with a focus on professionalism and precision.

  • Stock shelves accurately according to planogram, maintain a high level of productivity, and close attention to detail.

  • Minimize shrink in the store by following proper policies and procedures, including cutting counter accuracy, remnants, damages, and inventory management.

  • Assist other team members with tasks to ensure the team exceeds expectations set by store management.

  • Work with store management and other team members on projects in a friendly and professional manner.

  • Assist with training new team members on running the register, cutting fabric, stocking shelves, and customer service.

Requirements

  • Ability to work in a fast-paced retail environment.

  • Excellent communication and interpersonal skills.

  • Ability to work a varied schedule based on business needs.

  • Ability to lift, bend, and stand for long periods of time.

  • Ability to work collaboratively with others.

Benefits

  • Medical, dental, and vision benefit plans.

  • Company-paid basic, optional, and dependent life insurance.

  • Long-term disability and company-paid short-term disability.

  • Paid time off and sick time.

  • Tuition reimbursement.

  • Team member discount.

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