Client Support Specialist

2 weeks ago


Metairie, Louisiana, United States Solar Refrigeration and Appliance Service, Inc. Full time
Job Overview

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance

Position Summary

Are you enthusiastic about providing exceptional service? Do you thrive in a fast-paced environment? If so, Solar Refrigeration & Appliance Service, Inc. is seeking a dedicated individual to join our Customer Service Team. As a prominent Whirlpool Factory Certified Care provider, we pride ourselves on being the leading appliance service organization in Louisiana. We are looking for skilled candidates to support our established team in our Metairie, LA office. Previous office experience is essential, and we value candidates who demonstrate meticulous attention to detail, a strong desire to learn, and excellent organizational abilities. While prior call center experience is advantageous, it is not mandatory.

Key Responsibilities

The Customer Care Associate will serve as a primary contact for our valued customers, ensuring their needs are met promptly and effectively. Responsibilities include:
  • Managing incoming communications from customers, staff, manufacturers, and contractors
  • Collecting accurate customer information for service appointment scheduling
  • Updating customer statuses with relevant parties
  • Coordinating schedules between customers and service personnel
  • Verifying warranty coverage for clients
  • Communicating company procedures clearly and professionally
  • Maintaining positive and helpful interactions with customers

Qualifications

The ideal candidate will possess:
  • Exceptional communication skills, both written and verbal
  • A people-oriented approach
  • Strong attention to detail
  • Proactive problem-solving abilities
  • A commitment to customer service excellence
  • Ability to learn and navigate computer systems
  • Capacity to handle multiple tasks simultaneously
  • Strong interpersonal skills to relate effectively to customers
  • A willingness to exceed expectations
  • High organizational skills
  • A collaborative mindset
  • A readiness to learn
  • Demonstrated experience in customer service
  • A minimum of one year in a customer service or call center role
  • Availability during standard business hours

Additional Benefits

We offer a comprehensive benefits package including:
  • Group Hospitalization & Prescription Coverage
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
  • Group Retirement Program
  • Paid Holidays
  • Paid Leave

Job Type: Full-time
Salary: $35,000-

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