Technical Support Specialist
2 weeks ago
Position Title: Field Support Specialist
Company: Restech Information Services
About the Role: We are seeking a dedicated Field Support Specialist who possesses a strong passion for technology and a commitment to assisting clients. This position is ideal for individuals who excel in fast-paced settings and enjoy tackling technical challenges head-on.
Key Responsibilities:
- Client Interaction: Handle incoming support inquiries with enthusiasm, creating and managing support tickets until resolution.
- Equipment Maintenance: Apply your technical expertise to troubleshoot and repair a variety of hardware, ensuring optimal performance.
- On-Site Assistance: Visit client locations to deliver equipment or provide direct support, embodying the role of a skilled technician.
- Collaboration: Work alongside senior engineers to resolve intricate technical issues, gaining knowledge and experience.
- Knowledge Management: Develop and update support documentation, contributing to a comprehensive knowledge base.
Essential Skills:
- Technical Skills: Basic understanding of computer hardware and software, with effective troubleshooting abilities.
- Adaptability: Quick to learn and adjust to new technologies and environments.
- Communication: Strong verbal and written communication skills, capable of explaining technical concepts to diverse audiences.
- Dependability: Reliable and detail-oriented, ensuring tasks are completed accurately.
Ideal Candidate Profile:
- Experience: Previous experience in a technical support role is advantageous, but a willingness to learn is essential.
- Multitasking Ability: Capable of managing multiple technical issues simultaneously.
- Customer Orientation: Excellent interpersonal skills, focused on building positive client relationships.
- Technical Acumen: Familiarity with various operating systems, including Windows, Mac, and Linux.
Additional Requirements:
- Transportation: A vehicle with current insurance and a clean driving record is necessary.
- Networking Knowledge: Understanding of networking principles, including TCP/IP and basic firewall configurations.
- End-User Support: Proficient in troubleshooting both Windows and macOS systems.
- Server Management: Basic knowledge of Windows Server and user management practices.
- Security Awareness: Familiarity with cybersecurity principles and best practices.
- Backup Solutions: Understanding of data backup and recovery processes.
- Remote Management: Experience with remote monitoring tools and client system maintenance.
- Mobile Device Support: Knowledge of mobile device configuration and troubleshooting.
- Installation Skills: Competence in installing and configuring hardware and software.
- Documentation Skills: Ability to maintain accurate records of support incidents and solutions.
Join Restech Information Services and make a significant impact in the field of technology support.
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