Technical Support Specialist

2 weeks ago


Metairie, Louisiana, United States RESTECH INFORMATION SERVICES Full time
Job Overview

Position Title: Field Support Specialist

Company: Restech Information Services

About the Role: We are seeking a dedicated Field Support Specialist who possesses a strong passion for technology and a commitment to assisting clients. This position is ideal for individuals who excel in fast-paced settings and enjoy tackling technical challenges head-on.

Key Responsibilities:

  • Client Interaction: Handle incoming support inquiries with enthusiasm, creating and managing support tickets until resolution.
  • Equipment Maintenance: Apply your technical expertise to troubleshoot and repair a variety of hardware, ensuring optimal performance.
  • On-Site Assistance: Visit client locations to deliver equipment or provide direct support, embodying the role of a skilled technician.
  • Collaboration: Work alongside senior engineers to resolve intricate technical issues, gaining knowledge and experience.
  • Knowledge Management: Develop and update support documentation, contributing to a comprehensive knowledge base.

Essential Skills:

  • Technical Skills: Basic understanding of computer hardware and software, with effective troubleshooting abilities.
  • Adaptability: Quick to learn and adjust to new technologies and environments.
  • Communication: Strong verbal and written communication skills, capable of explaining technical concepts to diverse audiences.
  • Dependability: Reliable and detail-oriented, ensuring tasks are completed accurately.

Ideal Candidate Profile:

  • Experience: Previous experience in a technical support role is advantageous, but a willingness to learn is essential.
  • Multitasking Ability: Capable of managing multiple technical issues simultaneously.
  • Customer Orientation: Excellent interpersonal skills, focused on building positive client relationships.
  • Technical Acumen: Familiarity with various operating systems, including Windows, Mac, and Linux.

Additional Requirements:

  • Transportation: A vehicle with current insurance and a clean driving record is necessary.
  • Networking Knowledge: Understanding of networking principles, including TCP/IP and basic firewall configurations.
  • End-User Support: Proficient in troubleshooting both Windows and macOS systems.
  • Server Management: Basic knowledge of Windows Server and user management practices.
  • Security Awareness: Familiarity with cybersecurity principles and best practices.
  • Backup Solutions: Understanding of data backup and recovery processes.
  • Remote Management: Experience with remote monitoring tools and client system maintenance.
  • Mobile Device Support: Knowledge of mobile device configuration and troubleshooting.
  • Installation Skills: Competence in installing and configuring hardware and software.
  • Documentation Skills: Ability to maintain accurate records of support incidents and solutions.

Join Restech Information Services and make a significant impact in the field of technology support.



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