End User Services Professional
6 days ago
Description of the Position
The IT Support Specialist II role at Covetrus North America, LLC involves working closely with end-users, management, and infrastructure engineers to deliver exceptional customer service and technical support. This position requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving.
Main Responsibilities:
- Provide advanced technical services and support for business operations, including warehouse management systems, contact centers, retail store, and enterprise-wide applications.
- Develop and maintain knowledge base articles and how-to documentation to aid in troubleshooting and resolution.
- Collaborate with cross-functional teams to identify and implement process improvements.
Requirements:
- Associate's or Bachelor's degree in Computer Science and/or related experience.
- Minimum 4 years of Help Desk or Desktop Support experience.
- Experience with warehouse technologies and operations, including a high-level understanding of Scale Cloud and System21 environment.
Salary Range: The estimated annual salary for this position is around $80,000, which includes a comprehensive benefits package and opportunities for professional growth and development.
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