End User Services Professional

6 days ago


Dublin, Ohio, United States Covetrus North America, LLC Full time

Description of the Position

The IT Support Specialist II role at Covetrus North America, LLC involves working closely with end-users, management, and infrastructure engineers to deliver exceptional customer service and technical support. This position requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving.

Main Responsibilities:

  • Provide advanced technical services and support for business operations, including warehouse management systems, contact centers, retail store, and enterprise-wide applications.
  • Develop and maintain knowledge base articles and how-to documentation to aid in troubleshooting and resolution.
  • Collaborate with cross-functional teams to identify and implement process improvements.

Requirements:

  • Associate's or Bachelor's degree in Computer Science and/or related experience.
  • Minimum 4 years of Help Desk or Desktop Support experience.
  • Experience with warehouse technologies and operations, including a high-level understanding of Scale Cloud and System21 environment.

Salary Range: The estimated annual salary for this position is around $80,000, which includes a comprehensive benefits package and opportunities for professional growth and development.



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