Technical Support Specialist

2 days ago


Dublin, Ohio, United States Covetrus North America, LLC Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Covetrus North America, LLC. The successful candidate will work directly with end users, management, and infrastructure engineers to provide exceptional customer service and resolve complex technical issues.

About the Role
  • Provide advanced technical services and support for business operations, including warehouse management systems, contact centers, retail store, and enterprise-wide applications.
  • Rapid response to local leadership and business needs for critical incidents and urgent requests.
  • Act as an escalation and vendor intermediary for specialized printer support.
Responsibilities

The ideal candidate will have a strong background in computer science and/or related experience, with a minimum of 4 years of Help Desk or Desktop Support experience. Key skills include:

  • Experience with warehouse technologies and operations.
  • Advanced knowledge of computer hardware, printers, mobile devices, and network services.
  • Excellent troubleshooting skills, with the ability to multitask and prioritize tasks.
What We Offer

We offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience. Our comprehensive benefits package includes health insurance, retirement savings plan, and paid time off.



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