Technical Service Expert
2 days ago
About the Job
We are seeking an IT Support Specialist II to join our team at Covetrus North America, LLC. As a key member of our IT department, you will be responsible for providing advanced technical services and support to our end-users, management, and infrastructure engineers.
Job Summary:
- Deliver high-quality customer service to end-users, management, and infrastructure engineers.
- Provide advanced technical services and support for business operations.
- Collaborate with cross-functional teams to resolve complex issues.
What You Will Do:
- Respond to and resolve technical issues related to hardware, software, and network services.
- Participate in routine system and application maintenance.
- Develop and implement knowledge base articles and how-to documentation.
Requirements:
- Associate's or Bachelor's degree in Computer Science and/or related experience.
- Minimum 4 years of Help Desk or Desktop Support experience.
- Excellent communication and problem-solving skills.
Compensation: The estimated annual salary for this position is around $85,000, which includes a competitive benefits package and opportunities for growth and development.
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