Technical Service Expert

2 days ago


Dublin, Ohio, United States Covetrus North America, LLC Full time

About the Job

We are seeking an IT Support Specialist II to join our team at Covetrus North America, LLC. As a key member of our IT department, you will be responsible for providing advanced technical services and support to our end-users, management, and infrastructure engineers.

Job Summary:

  • Deliver high-quality customer service to end-users, management, and infrastructure engineers.
  • Provide advanced technical services and support for business operations.
  • Collaborate with cross-functional teams to resolve complex issues.

What You Will Do:

  • Respond to and resolve technical issues related to hardware, software, and network services.
  • Participate in routine system and application maintenance.
  • Develop and implement knowledge base articles and how-to documentation.

Requirements:

  • Associate's or Bachelor's degree in Computer Science and/or related experience.
  • Minimum 4 years of Help Desk or Desktop Support experience.
  • Excellent communication and problem-solving skills.

Compensation: The estimated annual salary for this position is around $85,000, which includes a competitive benefits package and opportunities for growth and development.



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