Customer Service Representative for Business Solutions
1 day ago
About ADP
ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.
We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.
About the Role
We are hiring Customer Service Representatives to join our team and provide exceptional support to our clients. As a Customer Service Representative, you will be the front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more.
Your Key Responsibilities
- You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues.
- You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
- You will adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
What You'll Need
- At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
- You can work overtime hours during peak seasons.
What We Offer
A competitive salary of $45,000 - $60,000 per year, depending on experience.
Opportunities for career advancement and professional growth.
A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
A dynamic and inclusive work environment that values diversity, equity, and inclusion.
Regular training and development opportunities to help you succeed in your role.
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