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Technical Support Specialist
1 month ago
We are seeking a highly skilled Technical Support Technician to join our team at Global Finishing Solutions. As a key member of our customer support team, you will be responsible for providing exceptional technical support and service to our customers.
Key Responsibilities- Resolve complex technical issues related to controls, programming, electrical, air replacement systems, environmental equipment, mechanical, installation, manufacturing, product specifics, and other equipment needs.
- Travel to customer locations to resolve technical issues and provide on-site support.
- Gather and document product and customer information, access and fulfill customer needs, and educate customers where applicable to prevent future contacts.
- Document all interactions through contact tracking and follow up with customers to ensure successful resolution and corrective action items are taken as needed.
- Evaluate, identify, and document opportunities to drive process improvements to positively impact the customer's experience and reduce quality and warranty costs.
- Utilize our ERP system to track orders and issue necessary materials.
- Provide on-call support to customers as necessary.
- High school diploma or GED along with 2-3 years of related experience; or equivalent combination of education and experience.
- Knowledge of manufacturing controls, VFDs, heat, air conditioning, and programming.
We offer a competitive compensation package, generous incentive plan, 401k and profit sharing, health, dental, vision, life insurance, short- and long-term disability. We also provide development and career advancement opportunities, as well as the chance to make your mark in a highly dynamic and growing work environment where you are empowered to make decisions and share in our company's success.
We believe that every employee makes their mark on a company. As a rapidly growing business, we are continuously seeking candidates to fill both new and vacant positions. If you are a motivated and skilled individual who is passionate about providing exceptional technical support and service, we encourage you to apply for this exciting opportunity.