Technical Support Specialist
1 week ago
Job Summary: We are seeking a highly skilled Technical Support Technician to join our team at Global Finishing Solutions.
Key Responsibilities:
- Act as a customer liaison and promote positive customer relations.
- Resolve problems related to controls, programming, electrical, air replacement systems, environmental equipment, mechanical, installation, manufacturing, product specifics, and other equipment needs.
- Examine the root cause to provide solutions by processing quality and warranty claims and handling customer returns.
- Travel to customer locations to resolve issues.
- Thoroughly and efficiently gather and document product and customer information, access and fulfill customer needs, and educate the customer where applicable to prevent the need for future contacts.
- Document all interactions through contact tracking.
- Evaluate, identify, and document opportunities to drive process improvements to positively impact the customer's experience, and reduce quality and warranty costs.
- Utilize ERP system to track orders and issue necessary materials.
What We Offer:
- A competitive compensation package.
- A generous incentive plan.
- A 401k and profit sharing plan.
- Health, dental, vision, life insurance, short- and long-term disability.
About Us:
Global Finishing Solutions is a leading manufacturer of paint booths and finishing systems for a wide variety of industries. We are committed to providing our customers with the highest quality products and services.
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