Technical Support Specialist

1 week ago


Osseo, Minnesota, United States Global Finishing Solutions Full time

Job Summary: We are seeking a highly skilled Technical Support Technician to join our team at Global Finishing Solutions.

Key Responsibilities:

  • Act as a customer liaison and promote positive customer relations.
  • Resolve problems related to controls, programming, electrical, air replacement systems, environmental equipment, mechanical, installation, manufacturing, product specifics, and other equipment needs.
  • Examine the root cause to provide solutions by processing quality and warranty claims and handling customer returns.
  • Travel to customer locations to resolve issues.
  • Thoroughly and efficiently gather and document product and customer information, access and fulfill customer needs, and educate the customer where applicable to prevent the need for future contacts.
  • Document all interactions through contact tracking.
  • Evaluate, identify, and document opportunities to drive process improvements to positively impact the customer's experience, and reduce quality and warranty costs.
  • Utilize ERP system to track orders and issue necessary materials.

What We Offer:

  • A competitive compensation package.
  • A generous incentive plan.
  • A 401k and profit sharing plan.
  • Health, dental, vision, life insurance, short- and long-term disability.

About Us:

Global Finishing Solutions is a leading manufacturer of paint booths and finishing systems for a wide variety of industries. We are committed to providing our customers with the highest quality products and services.



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