Technical Support Specialist

2 days ago


Osseo, Wisconsin, United States Global Finishing Solutions, LLC. Full time
Job Overview

Global Finishing Solutions (GFS) is seeking a skilled Technical Support Technician to join our team. As a customer liaison, you will be responsible for promoting and maintaining positive customer relations. Your technical expertise will be utilized to resolve problems related to controls, programming, electrical, air replacement systems, environmental equipment, mechanical, installation, manufacturing, product specifics, and other equipment needs.

Key Responsibilities:

  • Resolve customer issues related to equipment performance and functionality.
  • Thoroughly document customer interactions and product information.
  • Evaluate opportunities to drive process improvements and positively impact the customer's experience.
  • Utilize ERP system to track orders and issue necessary materials.
  • Provide on-call support as necessary.

Requirements:

  • High school diploma or GED along with 2-3 years of related experience.
  • Knowledge of manufacturing controls, VFDs, heat, air conditioning, and programming.

We offer a competitive compensation package, generous incentive plan, 401k and profit sharing, health, dental, vision, life insurance, short- and long-term disability. Development and career advancement opportunities are also available.



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