Guest Service Agent

3 weeks ago


Miami, United States Crescent Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Crescent Services. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. You will be the first point of contact for our guests, and your warm and welcoming demeanor will set the tone for their entire stay.

Key Responsibilities
  • Provide exceptional customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check-in and check-out guests, ensuring all necessary information is accurate and up-to-date.
  • Process payments and handle cash, credit card transactions, and other forms of payment.
  • Respond to guest inquiries and provide information about hotel amenities, services, and local attractions.
  • Work collaboratively with other hotel staff to ensure seamless service delivery.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience in a hotel or hospitality setting preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit card transactions.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive training program to ensure your success in the role.


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