Front Desk Associate

1 month ago


Hampton, Virginia, United States ZMC Hotels Full time
Job Title: Guest Services Associate

We are seeking a highly organized and customer-focused individual to join our team as a Guest Services Associate. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Job Summary:

This is a fast-paced and dynamic role that requires a strong ability to multitask, work independently, and as part of a team. You will be responsible for checking in guests, addressing their concerns, and ensuring that all standards are being applied by all staff members.

Responsibilities:
  • Ensure that all guests are being treated in an efficient and courteous manner
  • Address all guest concerns and ensure follow-up is complete
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations
  • Supervise the activities and service levels of the bell staff to ensure that the arrival, departures, and all other guest contact are conducted in an efficient and friendly manner
Qualifications:
  • Highly organized and able to multitask
  • Strong knowledge of guest service and satisfaction
  • Excellent communication skills, both verbal and written
  • Ability to work independently and as part of a team
  • Basic computational ability and basic computer skills
Benefits:
  • Medical, dental, and vision options for full-time employees
  • Paid time off and 401(k) for full-time employees
  • Discounts on hotels across the country
  • Regular opportunities for bonuses
  • $250 referral bonus for you and a referred associate
  • DailyPay: access to your already earned wages before payday
  • Opportunities for upward mobility and growth within the company

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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