Customer Service Representative

3 weeks ago


Boca Raton, Florida, United States Material Bank Full time
Customer Service Specialist

At Material Bank, we're revolutionizing the way the world discovers and samples materials. As a Customer Service Specialist, you'll play a critical role in delivering world-class support to our users.

What You'll Do:

  • Provide high-level and prompt responses to customers through multiple channels (chat, email, text)
  • Identify customer needs and help customers use specific features
  • Research and problem-solve to determine appropriate solutions for customers
  • Analyze and report product malfunctions
  • Build sustainable relationships of trust through open and interactive communication

What You'll Bring:

  • 2 years of customer service experience
  • Excellent communication skills (written, verbal, and listening)
  • Ability to multi-task and perform well in a fast-paced environment
  • Proficiency in using computers for data entry and navigation
  • Ability to adapt to change with the business needs of the company
  • Flexibility in shift schedule as required

About Material Bank:

Material Bank is the world's largest material marketplace for the architecture and design industry. We connect design professionals to hundreds of manufacturers through facilitating brand discovery, rep engagement, and material sampling.

Our powerful material database and proprietary robotic distribution facility allow members to order samples until midnight (ET) to be delivered free of charge anywhere in the US, in one box, by 10:30 AM the next morning.



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