Automotive Customer Engagement Representative
3 weeks ago
Job Description
Better Car People, LLC is a leader in Automotive Customer Engagement, and we are seeking a skilled Chat Agent (remote) to join our team.
Key Responsibilities:
- Respond to and engage in conversation with inbound chat/text messages in a timely and professional manner.
- Provide thoughtful and grammatically correct responses to customer inquiries.
- Identify and report system errors or anomalies to ensure seamless customer experience.
- Meet or exceed performance metrics, including ERA above 10%.
- Operate within multiple software platforms to efficiently manage customer interactions.
Requirements:
- Knowledge of the automobile industry and makes/models of vehicles.
- Access to high-speed internet for seamless communication.
- High school diploma or equivalent.
Work Schedule: Our ideal candidate will be available to work a set schedule, including evenings and weekends, to ensure 24/7 customer support.
Why Work with Us:
We offer a dynamic work environment, competitive compensation, and opportunities for growth and development. If you are passionate about delivering exceptional customer service and have a strong understanding of the automotive industry, we encourage you to apply for this exciting opportunity.
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