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Insurance Customer Service Claims Specialist
2 months ago
Company Overview
Headquarters: White House, TN
Industry: Call Center / Customer Service / Insurance
Number of Locations: 3
Mission: QRM serves as an inbound call center that centralizes accident reporting and benefits administration, catering to nationally recognized employers, insurance providers, and third-party administrators while delivering outstanding customer service.
Background: Established in 1999, QRM is a privately owned entity recognized nationally as a leader in claim reporting and exposure management within the insurance sector. The success of QRM is directly attributed to the skilled team members who contribute to our achievements.
QRM, LLC. is an Equal Opportunity Employer (EOE).
Join Our Team
Position Details
Location: White House, TN
Job Type: Administrative / Customer Service
Position Title: Inbound Call Center Claims Reporting Specialist
Employment Status: Full-time
Travel Requirement: None
Benefits Offered:
* Medical Insurance (effective the first day of the month following hire)
* Dental & Vision Insurance
* 401K (after 6 months)
* Convenient Care
* Disability Insurance
* Short-term and Long-term Disability
* Life Insurance
* Paid Time Off (after 90 days)
* Overtime Compensation
* Quarterly Recognition Awards
* Employee Assistance Program (complimentary for employees)
* Discounts through Staples
* Discounts through Tickets at Work
Overview: Quality Resource Management, LLC. is a continually growing organization specializing in customer service for the insurance sector. We provide an excellent work environment, competitive compensation, comprehensive benefits packages, opportunities for career advancement, and the chance to pursue professional development in a collaborative atmosphere.
Position Requirements
Minimum typing speed of 40 WPM with at least 90% accuracy in both alpha and numeric data.
Strong analytical skills with an investigative mindset, curiosity, and adaptability to changing environments.
Excellent organizational and multitasking abilities.
Clear and effective written and verbal communication skills.
Ability to maintain a confident, clear, and professional telephone demeanor.
Experience in a fast-paced environment with a strong ability to follow instructions.
Proficiency in basic computer functions: Microsoft Word, Microsoft Outlook, and Microsoft Excel.
Availability to work during assigned shifts is essential.
Previous experience in an office or customer service setting is preferred.
**BI-LINGUAL SKILLS ARE A PLUS**
WORK SCHEDULES:
- Saturdays Only 8am-11am
- Thursday & Friday 9am-5pm
- Thursday, Friday 9am-5pm & Saturdays 8am-11am
