Insurance Customer Service Representative
4 days ago
At State Farm Insurance, we're seeking a highly skilled and customer-focused Office Representative to join our team.
Key Responsibilities:- Provide exceptional customer service by answering inquiries and resolving issues in a timely and professional manner.
- Process insurance policy changes and updates, ensuring accuracy and efficiency.
- Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues.
- Maintain accurate and organized customer files, ensuring compliance with company policies and procedures.
- Prepare and process insurance quotes and applications, working closely with customers to meet their needs.
- Collaborate with team members to achieve office goals, promoting a positive and collaborative work environment.
- Stay updated on insurance industry trends and regulations, ensuring compliance and providing expert advice to customers.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong analytical and problem-solving skills, with a focus on customer satisfaction.
- Proficiency in Microsoft Office and other software applications.
- Ability to maintain confidentiality and handle sensitive customer information.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.
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Insurance Customer Service Representative
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