Customer Service Representative
2 days ago
The Girl Scouts of Kentucky's Wilderness Road Council INC is seeking a highly skilled and customer-focused individual to join our team as a Full-Time Customer Service Representative. This role is responsible for providing exceptional customer experiences through various channels, including in-person, phone, and email interactions.
Key Responsibilities- Deliver outstanding customer service by responding to inquiries, resolving issues, and providing solutions in a timely and professional manner.
- Maintain accurate customer records and databases, ensuring seamless communication and follow-up.
- Collaborate with the customer experience team to develop and implement strategies that meet and exceed customer expectations.
- Assist with the development and facilitation of programming for girls, including on-site events and activities.
- Provide general programming support in the NKY area, working closely with the Programming Manager to ensure successful events.
- Perform other duties as necessary or assigned, contributing to the overall success of the organization.
- High School Diploma or 2 years of customer service experience.
- Strong communication skills, with the ability to develop and implement action plans to meet/exceed deliverables.
- Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Word, and Excel.
- Ability to learn new systems, such as Salesforce and Looker software platforms.
- Flexibility to work a varied schedule, including evenings and weekends, as needed.
- Valid driver's license and ability to provide own transportation.
- Previous experience in Girl Scouts or a similar organization.
- Ability to pass a criminal background check.
The physical demands of this role include prolonged periods of sitting, working on a computer, and operating office equipment. The ability to lift and/or move up to 25 pounds is also required.
What We OfferAs a valued member of our team, you will have the opportunity to develop your skills, work with a dynamic organization, and contribute to the success of the Girl Scouts of Kentucky's Wilderness Road Council INC.
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