Crisis Intervention Specialist

4 days ago

Norfolk, Virginia, United States YWCA South Hampton Roads Full time
About the Position

We are seeking a highly skilled and compassionate Crisis Services Specialist to join our team at YWCA South Hampton Roads. This is a part-time, hourly position that requires a strong commitment to ending violence against women, men, and children.

Job Summary

Under the general supervision of the Crisis Services Manager, the Crisis Services Specialist will provide crisis intervention counseling, support services, and advocacy to YWCA SHR clients. This role requires a strong understanding of interpersonal violence, trauma-informed counseling techniques, and community resources.

Essential Duties
  • Respond to crisis accompaniment requests and provide appropriate services based on the SART model protocol.
  • Respond to referrals from the Virginia Sexual and Domestic Violence Action Alliance statewide hotline.
  • Provide in-person and telephone crisis intervention counseling and advocacy services, including safety planning and suicidal assessments to clients.
  • Respond to crisis situations involving program participants.
  • Maintain client case records within electronic case management, scheduling software, and any data/grant management software as required by the agency and in accordance with ethical guidelines, policy, and procedures.
  • Collect statistical data and other information needed for grant reporting.
  • Maintain client confidentiality as outlined in the YWCA SHR policy and procedures.
  • Adhere to the YWCA SHR's Mandated Reporter Policy in collaboration with law enforcement, forensic and medical personnel, and other allied professionals.
  • Prepare and deliver in-service programs and training for agency volunteers, new staff, and community partners on topics related to the mission of the YWCA.
  • Pursue on-going training and education regarding interpersonal violence; trauma-informed counseling techniques, community resources, and other related topics.
  • Attend staff meetings and client case reviews and scheduled in-service training as assigned.
  • Perform other duties as assigned.
Qualifications

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

  • 60 hours of higher education in a human services field required, Bachelor's degree in social work, criminal justice, or a related human services field preferred.
  • Direct service experience working with clients affected by trauma, sexual violence, and domestic violence is preferred.
Skills and Competencies
  • Demonstrate knowledge of interpersonal violence and a strong commitment to ending violence against women, men, and children.
  • Demonstrate the ability to work well with people of various ethnic, racial, and socioeconomic backgrounds.
  • The ability to work independently and manage multiple priorities and respond to participants in a professional and reassuring manner.
  • Demonstrate the ability to act as an advocate on behalf of clients with a working knowledge of legal, medical, and social service systems.
  • Demonstrate the ability to function as a part of a team with co-workers.
  • Demonstrate the ability to communicate clearly and effectively both verbally and in writing.
  • Demonstrate the ability to maintain a calm and supportive demeanor at all times.
  • Must complete the training program of the YWCA.
  • It requires a willingness to work and travel alone.
  • Must have an excellent driving record and have a valid driver's license; certificate of insurance from an insurance carrier licensed in the State of Virginia.
  • Successfully pass a background check.
Core Values
  • Compassion
  • Honesty
  • Integrity
  • Ownership
  • Responsibility
  • Empowerment
Working Conditions

Work is performed in a typical office environment with a high standard of confidentiality.

Physical Demands and Work Environment
  • Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.
  • While performing the duties of this job, the employee is required to: Frequently walk, use hands to finger, handle or feel objects, tools, or controls, and talks or hears.
  • Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl.
  • Ability to lift and carry up to 20-25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The noise level in the work environment is moderately loud.
  • Physical capability to effectively use and operate various items of office-related equipment, such as but not limited to, a personal computer, calculator, copier, and fax machine.
Compensation

This is a non-exempt part-time, hourly position, with a pay of $18 per hour. Looking for multiple applicants with the following availability: (6:00 am-10:00pm), with the possibility of working past your scheduled time as needed, not to exceed 29 hours per week.

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