Guest Experience Ambassador

3 weeks ago


Yonkers New York, United States LEGOLAND Discovery Centre Full time
About the Role

We are seeking a highly motivated and enthusiastic Guest Experience Host to join our team at LEGOLAND Discovery Centre. As a Guest Experience Host, you will play a vital role in creating lifelong memories for our guests by delivering exceptional customer service and ensuring a magical experience for all.

Key Responsibilities:
  • Provide exceptional customer service to guests, ensuring a positive and memorable experience.
  • Work in a variety of positions across the attraction, including Admissions, Ride Operations, Food and Beverage, Retail, and Special Events.
  • Deliver the highest possible standards of guest service, presentation, and product knowledge.
  • Ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.
  • Adopt an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrate the Merlin Values at every opportunity.
  • Seek out guest contact and displays enthusiasm and boundless amounts of fun energy.
  • Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience.
  • Ensure all public areas have well-stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
  • Follow opening and closing procedures as detailed in the department's operating plan.
  • Ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations.
Requirements:
  • 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions preferred.
  • Fun, dynamic, and friendly personality.
  • Excellent communication, listening, and motivational skills.
  • Able to work in areas with loud noises and confined spaces.
  • Self-motivated, able to work independently or as part of a team.
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.
Benefits:
  • Competitive hourly rate.
  • Flexible hours.
  • 30% discount in the retail store.
  • Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
  • Competitive 401K.
  • Discounts through the Merlin Marketplace Website – on almost anything you buy online.


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