Guest Experience Ambassador
3 weeks ago
We are seeking a highly motivated and enthusiastic Guest Experience Host to join our team at LEGOLAND Discovery Centre. As a Guest Experience Host, you will play a vital role in creating lifelong memories for our guests by delivering exceptional customer service and ensuring a magical experience for all.
Key Responsibilities:- Provide exceptional customer service to guests, ensuring a positive and memorable experience.
- Work in a variety of positions across the attraction, including Admissions, Ride Operations, Food and Beverage, Retail, and Special Events.
- Deliver the highest possible standards of guest service, presentation, and product knowledge.
- Ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.
- Adopt an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrate the Merlin Values at every opportunity.
- Seek out guest contact and displays enthusiasm and boundless amounts of fun energy.
- Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience.
- Ensure all public areas have well-stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
- Follow opening and closing procedures as detailed in the department's operating plan.
- Ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations.
- 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions preferred.
- Fun, dynamic, and friendly personality.
- Excellent communication, listening, and motivational skills.
- Able to work in areas with loud noises and confined spaces.
- Self-motivated, able to work independently or as part of a team.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.
- Competitive hourly rate.
- Flexible hours.
- 30% discount in the retail store.
- Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
- Competitive 401K.
- Discounts through the Merlin Marketplace Website – on almost anything you buy online.
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