Mobile Sales and Service Expert

6 days ago


Ardmore, Oklahoma, United States KCI Wireless Full time

About the Role:

KCI Wireless is seeking a highly motivated and customer-focused Senior Mobile Expert to join our team. As a Senior Mobile Expert, you will be responsible for delivering exceptional customer service while driving sales within our wireless retail locations.

Key Responsibilities:

  • Customer Service: Provide optimal solutions to customer needs through thorough product and service knowledge, ensuring a positive customer experience.
  • Sales Performance: Surpass minimum sales expectations by attracting new customers, identifying revenue opportunities, and providing personalized recommendations.
  • Mentorship: Act as a mentor for junior team members, providing guidance on customer interactions and product knowledge.
  • Community Outreach: Engage with the community to attract business opportunities through outreach, calling, and social media marketing.
  • Product Knowledge: Educate customers on the best technology choices personalized to their needs.
  • Transaction Management: Maintain attention to detail when completing transactions and paperwork.
  • Team Collaboration: Foster partnerships with team members to support store synergy and achieve sales goals.
  • Store Operations: Assist with store opening, closing, and operating duties.

Requirements:

  • Customer Service: Passionate advocate for providing unparalleled customer service.
  • Sales Performance: Competitive spirit with a drive to surpass sales potential.
  • Communication Skills: Excellent verbal and written communication skills.
  • Experience: 6 months experience in customer service and/or sales environment, wireless retail preferred.
  • Education: High school diploma/GED.
  • Availability: Willing to work weekends/holidays.
  • Age: At least 18 years of age.
  • Work Authorization: Legally authorized to work in the United States.

Benefits:

  • Total Compensation Package: Performance-based package consisting of Base Hourly Rate, Commission, and Accelerator Bonuses.
  • Compensation: Potential all-in compensation totaling $20+/hr.
  • Compensation Payouts: Potential of receiving up to 4 different compensation payouts per month.
  • Time Off: Vacation time, personal time, and sick time.
  • Health Benefits: Health benefits.
  • Phone Service Discount: Phone service discount.
  • Promotion Opportunities: Opportunities for career advancement.
  • Employee Rewards: Employee rewards including trips and contests.


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