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Culinary Service Specialist

2 months ago

Ardmore, Oklahoma, United States Hilton Garden Inn Ardmore Full time

Compensation Type:
Hourly

Company Overview:
Highgate Hotels is a leading real estate investment and hospitality management firm, recognized for its innovative approach within the industry. With a strong presence in key U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is also expanding into Europe, Latin America, and the Caribbean. The company's portfolio encompasses properties with an aggregate asset value exceeding $20 billion, generating over $5 billion in cumulative revenues. Highgate provides expert guidance throughout the hospitality property cycle, from planning and development to recapitalization or disposition. The company is known for its creativity in developing unique hotel brands and employs industry-leading proprietary revenue management tools to optimize performance and maximize asset value. With a seasoned executive team, Highgate is a trusted partner for major ownership groups and hotel brands, maintaining corporate offices in multiple cities.

Position Overview:
The Dining Room Server plays a crucial role in delivering exceptional service to guests in a courteous, attentive, and efficient manner. This position involves receiving and delivering guest orders while ensuring payment collection.

Key Responsibilities:

  • Understand the layout and organization of the restaurant, lounges, and room service, along with the responsibilities of each role.
  • Possess comprehensive knowledge of menus and current specials.
  • Serve guests with all food and beverage needs in a polite and efficient manner.
  • Pre-bus tables by clearing soiled dishes after each course.
  • Familiarize yourself with the operation of the Point of Sale (P.O.S) system.
  • Handle cashiering duties, including closing checks and preparing end-of-shift paperwork.
  • Execute opening and closing procedures and side-work duties as per assigned station rotation and established checklists.
  • Maintain cleanliness and organization of tables and side stands.
  • Ensure beverages are consistently replenished (coffee, tea, soda, water, lemonade).
  • Break down trays of soiled dishes and linens in accordance with established standards.
  • Proactively upsell food, beverages, and promotional items to guests.
  • Receive and deliver food and beverage orders while collecting payments.
  • Strive to ensure overall guest satisfaction.

Qualifications:

  • High School diploma or equivalent; experience in a hotel or related field is preferred.
  • Flexibility to work long hours as needed.
  • Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently.
  • Capability to stand for the entire shift.
  • Ability to navigate the dining area while carrying full trays of food and beverages.
  • Effective verbal and written communication skills with all levels of employees and guests.
  • Strong listening skills to understand and clarify concerns raised by guests and staff.
  • Approach all interactions with guests and employees in a friendly and service-oriented manner.
  • Maintain regular attendance in compliance with company standards.
  • Uphold high standards of personal appearance and grooming, including proper uniform and nametag.
  • Adhere to company standards and regulations to promote safe and efficient operations.
  • Maximize productivity and assist in identifying and implementing solutions to problems.
  • Effectively handle issues, including anticipating, preventing, identifying, and resolving them as necessary.
  • Perform additional duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.