Business Analyst III

2 weeks ago


Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Overview:

% Telework available

The Texas Department of Aging & Disability Services is seeking a highly skilled Business Analyst III to join our team, focusing on the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC).

In this pivotal role, you will engage in advanced business analysis to facilitate the transition of the Texas Management Information System (MIS) to the WIC Electronic Benefit Transfer (EBT) system.

Your responsibilities will include assessing program requirements and trends, providing strategic recommendations for system enhancements, and ensuring compliance with federal and state mandates.

As the subject matter expert for the Nutrition Education and Clinic Services Unit regarding EBT functions, you will oversee the development of program policies and client-facing materials that guide benefit issuance and the MIS/client portal.



Key Responsibilities:
(30%)

Serve as the primary expert for EBT functions within the Nutrition Education and Clinic Services Unit. You will coordinate the analysis of State WIC policies to evaluate the impact of new technologies and the transition to EBT benefit issuance. Additionally, you will oversee the creation and review of requirements and complex project deliverables, ensuring alignment with EBT system requirements.



(30%)

Represent Texas in multi-state discussions regarding system requirements, utilizing user feedback to inform decisions for the Texas MIS. Act as a liaison between the Texas State Agency and the Texas Association of Local WIC Directors Technology committee to identify business needs and enhance communication regarding EBT benefit issuance.



(20%)

Develop and deliver training programs for State Agency Subject Matter Experts (SMEs) and WIC contractors on EBT benefit issuance and Texas MIS enhancements. You will also provide technical assistance and review quality assurance reports to ensure compliance with federal regulations and state policies.



(15%)

Evaluate test cases for User Acceptance Testing and review communication materials related to EBT benefit issuance. Proactively identify potential project risks and propose mitigation strategies to developers, while responding to inquiries from local agencies and external stakeholders.



(5%)

Perform additional duties as assigned, which may include participating in disaster response efforts or supporting Continuity of Operations (COOP) activation, potentially involving alternate shift patterns.



Required Knowledge, Skills, and Abilities:
- In-depth understanding of local, state, and federal regulations related to the WIC program.
- Familiarity with business and management principles in strategic planning.
- Knowledge of public health nutrition and training methodologies.
- Strong organizational skills and proficiency in Microsoft Word and Excel.
- Ability to analyze complex information technology applications and develop innovative solutions.
- Excellent judgment in decision-making and the ability to supervise others.
- Capacity to work independently and manage multiple tasks effectively.
- Strong communication skills, both verbal and written, with the ability to lead meetings and achieve consensus among diverse teams.

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