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Customer Success Manager
2 months ago
We are a fast-growing startup building the Home of the AI Workforce. Our mission is to enable the next doubling in human prosperity by delegating work to the AI Workforce, a team of AI agents working together in a Multi-agent system.
We are a team of 30+, growing fast and based in Sydney and San Francisco, California, with $15M+ in funding from leading VCs like Insight Partners and Peak XV.
The JobWe're looking for a mid-senior level Customer Success Manager based in SF who cares deeply about AI and is passionate about working with customers to ensure they achieve maximum value from our AI Agents.
This is a rare opportunity to be part of the founding member of our customer success team as we scale up our operations to keep up with customer demand in NA.
What You Will Do?- Build and maintain strong relationships with our customers, acting as their primary point of contact and trusted advisor.
- Understand customers' business objectives and help them leverage our AI Workforce solutions to achieve these goals.
- Onboard new customers, ensuring they have a smooth transition and are fully trained on our platform.
- Collaborate with the sales and technical teams to ensure customer needs are met and to identify opportunities for upselling and cross-selling.
- Proactively monitor customer health and engage with customers to ensure their success and satisfaction.
- Develop and deliver regular reports and presentations to customers, showcasing the value and impact of our solutions.
- Gather customer feedback and insights to inform product development and improvement.
- Demonstrated experience in managing complex customer relationships and delivering results.
- Curiosity and a passion for learning about new technologies and trends in AI.
- A proactive approach to identifying and solving customer challenges.
This role is based in San Francisco, and we're looking for someone who is passionate about AI and customer success.", "lang_code": "en-US"}
