Customer Success Manager

2 weeks ago

San Francisco, California, United States Notion, LLC Full time
About Us

We're a software company on a mission to empower individuals, teams, and organizations to tailor their software to solve any problem and take on any challenge. Our goal is to make software toolmaking ubiquitous, and we're committed to building a diverse and creative team that reflects the millions of people we reach worldwide.

About the Role

We're seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our sales and success team, you'll be responsible for managing a large portfolio of customers in AMER, onboarding and expanding our customer base through tailored Notion consultations, trainings, and assistant programs, and designing and running at-scale outreach campaigns to key points of contact to assist with Notion adoption.

What You'll Achieve
  1. Drive adoption and expansion for a product people love that solves real problems, helping some of the world's largest companies use Notion to run huge teams, and enabling individuals to take notes, display photos, and more.
  2. Help build the foundations of Customer Success at Notion, defining our sales-assisted motions and serving as a trusted advisor and product expert for our customers.
  3. Serve as a key influencer in shaping our future product, gaining insights from customer interactions to inform what we do next.
  4. Elevate your skills as we tackle our most impactful challenges, working with a talented team to achieve more than teams 10x our size in less time.
Skills You'll Need to Bring
  • 3+ years of experience at a fast-growing software company.
  • A track record of success in Customer Success or Account Management.
  • Experience managing a large volume of accounts.
  • Strong intrinsic motivation to be a top performer and contribute to a team.
  • A growth mindset and ability to thrive in a rapidly changing business and industry.
  • A passion for helping others succeed and grow.
  • High adaptability and ability to easily acclimate to a rapidly changing business and industry.
Nice to Haves
  • Experience building Customer Success playbooks or processes.
  • Experience in scaled program management or building campaigns in Outreach.
  • Experience using Notion.
  • Curiosity about data and insights, with experience using Salesforce and Gainsight.
  • First or early hire experience at a fast-growing startup.
  • Strong technical chops.

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