Patient Access Coordinator

4 weeks ago


Morrisville, North Carolina, United States UNC Health Full time
About the Role

Become part of a dynamic organization dedicated to improving the health and well-being of diverse communities. As a Care Access Representative, you will serve as the first point of contact for patients, staff, and physicians, ensuring seamless communication and exceptional customer service.

Key Responsibilities
  • Provide outstanding customer service, consistently demonstrating a caring and professional demeanor in a high-volume work environment.
  • Verify and update patient information to ensure accuracy and safety, adhering to established workflows in Epic.
  • Answer telephones, direct calls, and take and deliver telephone encounters in Epic.
  • Schedule patient appointments, reschedule cancellations, and enhance co-worker satisfaction by being a positive communicator and team player.
  • Participate in departmental QA, applying call feedback and making corrections to reduce individual errors.
Requirements
  • High School Diploma or GED
  • One year of customer service and/or clerical experience
  • Excellent communication and interpersonal skills
About UNC Health

UNC Health is a private, fully-owned subsidiary of UNC Health Care System, committed to providing exceptional care and services to our patients and communities. We are an equal opportunity employer, dedicated to diversity and inclusion.



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