Patient Access Representative

16 hours ago


Morrisville, North Carolina, United States UNC Health Full time
About the Role

UNC Health is seeking a highly skilled Patient Access Representative to join our team. As a key member of our Patient Access Center, you will play a vital role in ensuring seamless patient experiences.

Key Responsibilities
  • Provide Exceptional Customer Service: Deliver outstanding service to patients, staff, and physicians, consistently demonstrating a caring, positive, professional, and helpful disposition.
  • Verify Patient Information: Ensure accurate and up-to-date patient information, including insurance verification, demographics, and scheduling details.
  • Schedule Appointments: Schedule new and follow-up patient appointments, reschedule cancellations whenever possible, and coordinate communication between business units.
  • Manage Calls and Communications: Answer telephones, direct calls, and take and deliver telephone encounters in our electronic health record system.
  • Enhance Team Collaboration: Foster a positive and supportive team environment by being a self-motivated, approachable, and willing resource to colleagues.
  • Participate in Quality Assurance: Actively participate in departmental QA by applying call feedback, reducing individual errors, and making corrections.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: One year of customer service and/or clerical experience.
  • Knowledge and Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in electronic health record systems.
About UNC Health

UNC Health is a private, fully-owned subsidiary of UNC Health Care System, dedicated to improving the health and well-being of diverse communities. We offer a comprehensive benefits package, opportunities for professional growth, and a collaborative work environment.



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