Global Marketing Operations Director

4 weeks ago

New York, New York, United States Identified Talent Solutions Full time

Are you a seasoned marketing operations professional looking for a new challenge? We're seeking a talented Global Marketing Operations Director to join our team at Identified Talent Solutions.


This is an exciting opportunity to lead global marketing processes, technology management, data analysis, and project coordination, ensuring marketing initiatives achieve peak efficiency and measurable success.


As a vital member of our Marketing Organization, you'll ensure our strategic goals and customer-centric approach are deeply ingrained across the company.


This role is diverse and dynamic, with key responsibilities that include:


Strategic Planning and Execution:

Spearhead the development and implementation of global software and templates for planning marketing activities, ensuring consistency and efficiency in strategy execution across all markets.


Customer Experience (CX) and NPS:

Lead the operations of CX strategies designed to capture, analyze, and act on customer feedback across all touchpoints.


Global Sales Alignment:

Ensure seamless integration with global sales operations, fostering a unified approach to reporting, CRM data management, customer engagement, and pipeline tracking across all regions.


Process Improvement:

Continually assess and enhance marketing workflows to increase efficiency, reduce costs, and ensure timely project delivery.


Technology and Tools Management:

Oversee the selection, deployment, and use of marketing technology tools and platforms, driving campaign performance and enabling data-driven decision-making.


Data Analytics and Management:

Lead efforts in collecting, analyzing, and interpreting marketing data to provide actionable insights, identify improvement opportunities, and guide strategic decisions.


Comprehensive Reporting:

Oversee the creation and delivery of detailed reports on marketing activities (monthly, quarterly, and annually).


Global Leadership in Marketing Operations:

Establish a high-performing marketing operations community across the group, ensuring all regions can execute sophisticated marketing strategies with accountability and transparency.


We're looking for someone who genuinely cares about the well-being of our team and is eager to make a difference from day one.


You'll bring innovative ideas for improving our culture and the expertise to get people on board.


Additionally, you should possess:


Requirements:

A Bachelor's degree in Marketing or Business Administration


Experience:

8+ years of experience in a marketing operations role within a complex and fast-paced business environment


Skills:

A deep understanding of CX principles, customer journey mapping, and VoC methodologies


Tools:

Proven experience managing marketing technology stacks and data analytics platforms


Software:

Expertise with CRM and marketing automation platforms, including reporting, database management, and analysis tools


Surveys:

Experience with customer surveys, NPS, and customer satisfaction programs


Intelligence:

Familiarity with market and customer intelligence software (such as ZoomInfo, LinkedIn Sales Navigator)


Management:

The ability to manage multiple stakeholders and projects across various regions simultaneously


We offer the best of both worlds: the scale to deliver major projects and the opportunity to expand your skills on exciting challenges.


You'll work alongside talented colleagues who share your passion for problem-solving, leaving your mark on meaningful projects and discovering new strengths along the way.


We also offer:


Compensation:

Salary: $150,000 - $175,000 per year


Bonus:

Annual Bonus: 10%


Benefits:

Access to thousands of LinkedIn Learning courses


Flexibility:

Flexible working options - hybrid onsite/remote schedule


Leave:

Comprehensive benefits packages


Parental Leave:

Up to 20 weeks of paid parental leave


Vacation:

Vacation starting at 15 days, with increases based on tenure


Sick Leave:

10 days of paid sick leave


Volunteer Time:

4 days off annually for volunteer work


We're excited to hear from you and explore how you can contribute to our team's success

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