Property Management Assistant

1 week ago


Charlotte North Carolina, United States Drucker and Falk, LLC Full time
Job Overview

PAVILLION VILLAGE


Under the guidance of the Property Manager, the Property Management Assistant plays a crucial role in supporting various functions associated with the Property Manager's responsibilities.

The primary focus is to ensure the community achieves a satisfactory financial performance while maintaining the property in alignment with Drucker + Falk standards, ultimately ensuring resident satisfaction.

All duties will be executed in accordance with company policies and in compliance with EHO and EEO regulations.

Key Responsibilities:

The Property Management Assistant should be prepared to oversee the community during the temporary absence of the Property Manager.

This encompasses performing all tasks outlined in the Property Manager's role or as instructed by the Property Manager.


In the Property Manager's absence, the Assistant is responsible for office operations and must ensure all financial transactions related to the community are managed properly, including daily bank deposits.

Responsibilities include showing available units and processing applications for potential residents.

Coordinate all aspects of resident move-ins and move-outs.

Ensure accurate processing of documentation and maintain confidentiality of resident files, including income, credit histories, and assets.

Prepare and uphold resident files in accordance with company standards.

Initiate the lease renewal process and submit completed documents to the Property Manager for review.

Manage maintenance service requests efficiently.

Actively engage in fostering positive resident relations within the community.

Compile weekly reports on traffic and lease renewals.

Maintain up-to-date advertising and website materials.

Collaborate with other departments within the organization.


Undertake any additional tasks assigned by the Property Manager or Regional Property Manager as needed.


In instances where multiple Property Management Assistants are present, the Property Manager will designate the individual responsible for overseeing the property during their absence.

Conduct Outreach Marketing as directed by the Property Manager or Regional Property Manager.

Follow up on potential rental inquiries and visitors.

Process accounts payable and receivable as instructed.

Perform other assigned duties as necessary.



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