Medical Service Company Liaison

4 weeks ago


Cleveland, Ohio, United States Medical Service Company Full time
Medical Service Company is a family-owned and operated durable medical equipment and respiratory provider with over 70 years of experience. We are proud to be a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work and a two-time recipient of the National HME Excellence Award for Best Home Medical Equipment company in the US. We are seeking a highly skilled and detail-oriented Sleep Clinic Liaison to join our team. As a Sleep Clinic Liaison, you will be responsible for providing on-site support for non-clinical communication and coordination between sleep doctors, patients, and referral sources. Responsibilities: * Supports Sleep Clinics in person with non-clinical needs. * Troubleshoots PAP devices and performs in-person mask fits, educating patients on cleaning devices and supplies. * Performs Compliance Downloads to support the daily workflow of providers. * Handles intake inquiries from Sleep Intake and/or PAP Resupply, documenting all pertinent customer order information to meet coverage criteria. * Assists and collaborates with Business Development Teams to provide designated accounts with reporting. * Responds to questions posed by referral sources related to sleep equipment/supply needs, acting as a liaison between MSC and facility staff. * Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems. * Maintains open communications with all referral sources and documents interactions with whom and with what frequency. Qualifications: * High School diploma or equivalent required. * Two years of progressively responsible medical customer service experience. * Excellent communication and customer relations skills. * Detail-oriented with excellent interpersonal and organizational skills. * Knowledge and understanding of intake implications of industry change. What We Offer: * Competitive pay starting at $18.14. * Advancement opportunities. * Medical, dental, and vision insurance. * HSA account with company contribution. * Pet insurance. * Company-provided life and AD&D insurance. * Short-term and long-term disability. * Tuition reimbursement program. * Employee assistance program (EAP). * Employee referral bonus program. * DEI&B program. * Social recognition program. * Employee engagement opportunities. * CALM app. * 401(k) with matching program and Roth IRA. * Company discounts. * Payactiv/on-demand pay. * Paid vacation, sick days, YOU (mental health) days, and holidays. Join our team and take the first step towards a rewarding career with Medical Service Company.

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