Medical Education Specialist

4 weeks ago


Cleveland, Ohio, United States Medical Service Company Full time

At Medical Service Company, we're seeking a highly skilled PAP Resupply Specialist to join our team. As a key member of our respiratory therapy team, you will play a critical role in ensuring patients receive outstanding service, education, and resolution regarding CPAP Therapy.

Responsibilities include:

  • Marketing the MSC ReFresh Program to patients
  • Promoting supplies necessary to gain/maintain optimal clinical outcomes
  • Handling inbound and outbound patient calls, utilizing listening skills to address patient needs and concerns
  • Adhering to key performance metrics and identifying complimentary products that may benefit patients
  • Promoting electronic ordering platforms such as Rapid Reorder and Autoship
  • Understanding company Enterprise System to enter orders, research patient inquiries, and status updates for new equipment

Requirements include a high school diploma, a pleasant personality, excellent phone and interpersonal skills, and the ability to meet or exceed daily performance metrics related to key performance indicators. Starting salary is $17/hour.


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