Diabetes and Nutritional Resupply Specialist

3 weeks ago


Cleveland, Ohio, United States Medical Service Company Full time
Job Summary

We are seeking a highly skilled and compassionate Diabetes and Nutritional Resupply Specialist to join our team at Medical Service Company. As a key member of our customer service team, you will be responsible for ensuring patients receive outstanding service, education, and resolution regarding diabetic and enteral nutritional supplies.

Responsibilities
  • Process orders for diabetes and nutritional supplies, including verifying prescriptions, insurance coverage, and authorization.
  • Manage inventory levels to ensure timely fulfillment of patient orders.
  • Interact directly with patients to assess their resupply needs, schedule deliveries, and confirm product preferences.
  • Maintain ongoing communication with healthcare providers to update patient records, prescriptions, and treatment plans as necessary.
  • Uphold compliance with medical guidelines and insurance policies.
  • Ensure patients understand their insurance coverage, resupply schedule, and any associated costs.
  • Handles inbound and outbound patient calls, utilizing listening skills to ensure patient's needs and concerns regarding their equipment or services are addressed.
  • Responsible for meeting metric standards set by Diabetes and Nutritional Resupply Manager to ensure success.
  • Identifies complimentary products that may benefit the patient while providing additional information about the products.
  • Understands insurance guidelines and coverage limits regarding supplies for diabetes and enteral.
  • Understands company Enterprise System necessary to enter orders, research patient inquiries, and status updates for new equipment.
Requirements
  • Graduate of an accredited high school.
  • Minimum of two years of progressively responsible customer service or inside sales experience.
  • Responsible for maintaining the highest level of customer care while always acting in a professional and courteous manner.
  • Excellent oral, active listening, and written communication skills required.
  • Pleasant personality with excellent phone and interpersonal and organizational skills (a team player).
  • Displays a high drive to meet or exceed daily performance metrics related to key performance indicators.
  • Ability to develop, organize, and coordinate multiple patient lists and files.
  • Analytical and problem-solving skills and ability to multitask.
  • Works well in a fast-paced and fluid professional environment based on business needs.

Starting salary: $16.50/hour



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