Food and Beverage Operations Manager

3 days ago

Cambridge, Massachusetts, United States Marriott Full time

Job Summary

 

We are seeking a highly skilled and experienced Food and Beverage Operations Manager to join our team at Marriott Hotels. As a key member of our operations team, you will be responsible for supervising daily Food and Beverage (F&B) shift operations and ensuring compliance with all F&B policies, standards, and procedures.

 

Key Responsibilities

 

Managing Day-to-Day Operations

 

• Assist in the ordering of food and beverage supplies, cleaning supplies, and uniforms.

• Supervise daily F&B shift operations and monitor compliance with all F&B policies, standards, and procedures.

• Support and supervise an effective monthly self-inspection program.

• Operate all department equipment as necessary and report malfunctions.

• Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Encourage and build mutual trust, respect, and cooperation among team members.

• Understand employee positions well enough to perform duties in employees' absence.

• Develop specific goals and plans to prioritize, organize, and accomplish work.

• Monitor and maintain the productivity level of employees.

• Verify that all team members/supervisors understand the brand-specific philosophy.

• Maintain the operating budget and verify that standards and legal obligations are followed.

 

Providing Exceptional Customer Service

 

• Provide services that are above and beyond for customer satisfaction and retention.

• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serve as a role model to demonstrate appropriate behaviors.

• Manage day-to-day operations, monitor quality, and standards, and meet the expectations of the customers on a daily basis.

• Take proactive approaches when dealing with guest concerns.

• Set a positive example for guest relations.

• Stay readily available/approachable for all guests.

• Review comment cards and guest satisfaction results with employees.

• Respond in a timely manner to customer service department requests.

 

Additional Responsibilities

 

• Provide information to supervisors and co-workers by telephone, in written form, email, or in person.

• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Analyze information and evaluate results to choose the best solution and solve problems.

• Perform hourly job functions if necessary.

• Extend professionalism and courtesy to team members at all times.

• Comprehend budgets, operating statements, and payroll progress reports.

• Perform other duties as assigned to meet business needs.

 

Requirements

 

• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.

• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the food and beverage, culinary, or related professional area.

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