Customer Service Representative
2 weeks ago
Location: Mansfield, TX
Position: Store Associate at RaceTrac
Experience: Not Specified
Job Overview:
The Store Associate is responsible for delivering exceptional customer service while adhering to company policies and procedures. This role involves engaging with customers in a high-volume retail environment, ensuring a welcoming atmosphere both inside and outside the store.
Key Responsibilities:
- Customer Engagement: Interact with guests in a friendly manner, offering product suggestions to enhance their shopping experience.
- Transaction Management: Operate the cash register efficiently, ensuring accurate cash handling and inventory management.
- Service Excellence: Provide prompt and courteous service, addressing customer inquiries and resolving complaints when necessary.
- Team Collaboration: Work effectively with team members to maintain a positive work environment and support store operations.
Store Maintenance:
- Maintain cleanliness inside and outside the store, including tasks such as sweeping, mopping, and trash disposal.
- Restock shelves and coolers to ensure product availability.
- Ensure food and beverage areas are well-maintained with fresh offerings.
- Comply with all safety regulations and company standards.
- Update pricing and promotional signage as needed.
Physical Requirements:
Must be able to lift up to 50 pounds and perform tasks that involve bending, standing, and reaching throughout the shift.
Qualifications:
1-2 years of relevant work experience is preferred, particularly in retail or customer service settings.
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