Customer Service Representative

2 weeks ago


Mansfield, Texas, United States RaceTrac Petroleum Full time

Location: Mansfield, TX

Position: Store Associate at RaceTrac

Experience: Not Specified

Job Overview:

The Store Associate is responsible for delivering exceptional customer service while adhering to company policies and procedures. This role involves engaging with customers in a high-volume retail environment, ensuring a welcoming atmosphere both inside and outside the store.

Key Responsibilities:

  1. Customer Engagement: Interact with guests in a friendly manner, offering product suggestions to enhance their shopping experience.
  2. Transaction Management: Operate the cash register efficiently, ensuring accurate cash handling and inventory management.
  3. Service Excellence: Provide prompt and courteous service, addressing customer inquiries and resolving complaints when necessary.
  4. Team Collaboration: Work effectively with team members to maintain a positive work environment and support store operations.

Store Maintenance:

  1. Maintain cleanliness inside and outside the store, including tasks such as sweeping, mopping, and trash disposal.
  2. Restock shelves and coolers to ensure product availability.
  3. Ensure food and beverage areas are well-maintained with fresh offerings.
  4. Comply with all safety regulations and company standards.
  5. Update pricing and promotional signage as needed.

Physical Requirements:

Must be able to lift up to 50 pounds and perform tasks that involve bending, standing, and reaching throughout the shift.

Qualifications:

1-2 years of relevant work experience is preferred, particularly in retail or customer service settings.



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