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Customer Experience Ambassador

2 months ago

Mansfield, Texas, United States TOCA Football Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative at TOCA Football. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a welcoming and engaging experience for our guests.

Key Responsibilities
  • Schedule customer appointments and manage bookings
  • Communicate TOCA's programming and membership model to customers
  • Greet customers and make them feel welcome
  • Invite former customers to return to TOCA
  • Respond to customer inquiries and resolve any issues
  • Assist with the opening and closing of the center
  • Order supplies and manage inventory
  • Support the Center Manager in various tasks
Requirements
  • Experience working in a customer-facing role
  • Passion for soccer or sports
  • Positive attitude and team player
  • Willingness to learn and adapt to new situations
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
What We Offer

As a Guest Services Representative at TOCA Football, you will have the opportunity to work in a dynamic and supportive team environment. You will be responsible for delivering exceptional customer service and ensuring that our guests have a positive experience at our center.