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Client Relations Specialist

2 months ago

Lansing, Illinois, United States Nippon Paint Holdings Co., Ltd. Full time

Nippon Paint Holdings Co., Ltd. offers a comprehensive benefits package that includes a generous bonus structure, which encompasses monthly attendance incentives, merit-based increases, and an annual bonus plan. Employees enjoy 11 paid holidays annually, accrue paid time off, and have the opportunity to enroll in extensive health and welfare programs, along with a 401K plan featuring an exceptional company match. We emphasize employee recognition, tuition reimbursement, and various additional benefits. Being part of our organization means becoming a valued member of the Nippon Paint family, where we celebrate our employees' dedication and hard work through numerous events throughout the year.

KEY RESPONSIBILITIES

  • Process and monitor customer orders within SAP, ensuring precision and thoroughness while communicating order updates to clients and sales teams.
  • Oversee order and backorder statuses, implementing solutions to fulfill customer expectations by collaborating closely with Supply Chain, Demand, Planning & Scheduling, Commercial, and other operational teams.
  • Track and relay the status of production orders to clients.
  • Manage invoicing, debits, credits, returns, and consignment releases, adhering to established policies and procedures.
  • Ensure satisfaction for accounts critical to the business by delivering exceptional customer service and support.
  • Maintain the accuracy of the Customer Master Information Record, ensuring all information is current.
  • Accurately input and maintain data in SAP and Excel.
  • Take ownership of non-quality customer complaints, coordinating company efforts to address customer needs and resolve issues promptly.
  • Handle escalated customer ordering and delivery matters, collaborating with business teams to find solutions and communicate effectively with customers.
  • Provide training to internal stakeholders as necessary in SAP and customer service-related processes, ensuring knowledge transfer and skill enhancement.
QUALIFICATIONS
  • A minimum of a 2-year degree and 5 years of experience in customer service.
  • Proficiency in data entry and information management across various software platforms is essential.
  • Strong keyboarding skills are required, as a significant portion of the role involves data input and retrieval.
  • Competence in Microsoft Office Suite (Excel, Word, Outlook, etc.) is necessary.
  • Experience with the SAP Sales & Distribution module is preferred.
COMMUNICATION SKILLS
  • Excellent verbal communication skills are essential for effectively interacting with customers and business teams, including active listening and providing clear, concise information.
  • Strong written communication skills are critical for documenting customer interactions, composing effective emails, and detailing order specifics.
  • Ability to resolve conflicts and find mutually beneficial solutions is vital for success.
  • Demonstrates courtesy, respect, and professionalism in all interactions.
ADDITIONAL SKILLS AND ABILITIES
  • Maintains confidentiality in all aspects of work.
  • Exhibits a customer-focused mindset, committed to delivering outstanding service and fostering positive relationships.
  • Possesses strong organizational skills, capable of managing multiple tasks and prioritizing effectively to meet deadlines.
  • Establishes and maintains productive working relationships, demonstrating a commitment to teamwork.
  • Attention to detail is crucial, ensuring accuracy and completeness in all tasks.
  • Ability to identify problems, analyze data, and draw valid conclusions.
  • Capable of thriving in a fast-paced and dynamic work environment.
  • Willingness to work overtime, off-shift hours, weekends, and holidays as needed to support business operations.
Nippon Paint Holdings Co., Ltd. is an equal opportunity employer, providing fair employment opportunities to all employees and applicants, and prohibits discrimination and harassment of any kind.